Management

Question 1

Getting work
done through
others

*Efficiency
*Effectiveness

Answer 1

management

Question 2

Management functions:

Answer 2

Planning
Organising
Leading
Controlling

Question 3

Determining organisational
goals and a means for
achieving them.

Answer 3

Planning

Question 4

Where will decisions be made?
Who will do what jobs and tasks?
Who will work for whom?

Answer 4

Organising

Question 5

Inspiring and motivating
employees to work hard to
achieve organisational goals.

Answer 5

Leading

Question 6

Monitoring progress toward goal
achievement and taking
corrective action when needed.

Answer 6

Controlling

Question 7

The control process

Answer 7

• Set standards to achieve goals
• Compare actual performance to standards
• Make changes to return performance to standards

Question 8

Types of managers

Answer 8

Top managers
Middle managers
First-line managers
Team leaders

Question 9

Types of top managers

Answer 9

CEO
COO
CFO

Question 10

Create a context for change
Develop commitment and ownership in employees
Create a positive organisational culture through language and action
Monitor their business environments

Answer 10

Top managers

Question 11

Types of middle managers

Answer 11

General manager
Factory manager

Question 12

Set objectives consistent with top management’s goals
Plan and implement sub-unit strategies for achieving those objectives
Monitor and manage the performance of sub-units and managers who report to them
Coordinate and link groups, departments and divisions within a company
Implement changes or strategies generated by top managers

Answer 12

Middle managers

Question 13

Types of first-line managers

Answer 13

Office manager
Shift supervisor
Department manager

Question 14

Manage the performance of entry-level employees
Encourage, monitor and reward the performance of
workers
Make detailed schedules and operating plans based on middle-management’s intermediate-range plans

Answer 14

First-line managers

Question 15

Types of team leaders

Answer 15

Team leader
Team contact
Group facilitator

Question 16

Facilitate team performance
Manage external relations
Facilitate internal team relationships

Answer 16

Team leaders

Question 17

Mintzberg’s managerial roles

Answer 17

Interpersonal
Informational
Decisional

Question 18

Interpersonal roles

Answer 18

Figurehead
Leader
Liaison

Question 19

Informational roles

Answer 19

Monitor
Disseminator
Spokesperson

Question 20

Decisional roles

Answer 20

Entrepreneur
Disturbance handler
Resource allocator
Negotiator

Question 21

performs ceremonial duties

Answer 21

Figurehead

Question 22

motivates and encourages workers to
accomplish objectives

Answer 22

Leader

Question 23

deals with people outside their units

Answer 23

Liaison

Question 24

scans their environment for information

Answer 24

Monitor

Question 25

shares information with others in their company

Answer 25

Disseminator

Question 26

shares information with others outside their department or company

Answer 26

Spokesperson

Question 27

adapts to incremental change

Answer 27

Entrepreneur

Question 28

responds to problems that demand immediate attention and action

Answer 28

Disturbance handler

Question 29

decides who gets what resources

Answer 29

Resource allocator

Question 30

negotiates schedules, projects, goals, outcomes, resources and raises

Answer 30

Negotiator

Question 31

Skills companies look for in managers

Answer 31

Technical skills Human skills Conceptual skills Motivation to manage

Question 32

Skills are more or less important at different levels of management

Answer 32

true

Question 33

Common mistakes managers make

Answer 33

Insensitive to others Cold, aloof, arrogant Betrayal of trust Overly political and ambitious Unable to delegate or build a team

Question 34

Management practices in top performing companies:

Answer 34

Employment security Selective hiring Self-managed teams and decentralisation High wages contingent on organisational performance Training and skill development Reduction of status differences Sharing information