making human resource decision- improving motivation and engagement

Question 1

what’s extrinsic motivation?

Answer 1

external- the will to work comes from outside the person or the work, it is stimulated by the promise of a financial reward or promotion

Question 2

define intrinsic motivation

Answer 2

internal- the will to work comes from within the person due to the work itself which is satisfying, challenging or has a meaningful goal. Maslow regarded these as the key drivers of motivation

Question 3

what are schools of thought?

Answer 3

these are people who hold similar views on an issue- in this case what motivates workers

Question 4

what is motivation?

Answer 4

anything that causes people to achieve more than they would otherwise do

Question 5

what is scientific management school?

Answer 5

motivation is extrinsic (external). taylor is the key theorist

Question 6

define human relations school

Answer 6

these ideas focus on meeting workers social needs and by paying attention to them

Question 7

define neo human relations school

Answer 7

motivation is intrinsic (internal) and focuses on fulfilling workers psychological needs at work. maslow and herzberg are key theorists

Question 8

what was taylor’s motivation theory briefly?

Answer 8

workers are motivated mainly by pay, and workers do not naturally enjoy working and need supervision and control to maximise productivity- autocratic management style

Question 9

what is maslow’s theory of motivation briefly?

Answer 9

introduced the neo-human relations school with herzberg which focused on psychological needs of employees, and he put forward that there are five levels of human needs which employees need to have fulfilled at work

Question 10

what is herzberg’s theory of motivation briefly?

Answer 10

he had close links with maslow and believed that there was a two-factor theory of motivation- motivators and hygiene factors
he believed that businesses should motivate employees by adopting a democratic approach to management