improving qualiy to improve performance

Question 1

define quality control

Answer 1

the inspection of products to check they meet the necessary standards

Question 2

what’s quality assurance?

Answer 2

a system that ensures that quality is guaranteed throughout an organisation from the first stage of the production process to the final stage of customer service

Question 3

define total quality management (TQM)

Answer 3

an approach to quality assurance that emphasises the involvement of everyone in an organisation in ensuring the quality of the product or service

Question 4

what is meant by zero defects?

Answer 4

goal of TQM is to make no errors in production so that quality standards are met first time round

Question 5

what is the advantage of quality control?

Answer 5

inspection is intended to prevent faulty products reaching the customer

Question 6

give 2 disadvantages of quality control

Answer 6

• individuals are not necessarily encouraged to take responsibility for the quality of their own work
• rejected product is expensive as it has incurred full cost of production but cannot be sold

Question 7

give two advantages of quality assurance

Answer 7

• costs are reduced because there is less wastage

- helps improve worker motivation as employees have ownership and recognition for their work

Question 8

what’s quality?

Answer 8

a product which is fit for purpose and meet customer needs