Maintenance Services

Question 1

FHS proposals

Answer 1

30 FHS proposals done with Q1

27% done as bundled together with Sales Campaigns

Question 2

Satair IMS win win

Answer 2

Due to stock investment the following fleet size is required:
Size & Scope: Expendables
measured in ea (e.g. no engine oil)
50x SA
25x LR
18x A380
plus full maintenance coverage
Credit & Trust - Internal Airbus Customer Credit Rating
Strategy to outsource - customer must have a reason
Long Term and Single Source Principle

Capacity limitation to 4 per year - no capa available until 2020

Contract location: 10 to 20 years

Question 3

Worldwide maintenance market

Answer 3

77.4B USD

Question 4

PBH Market share

Answer 4

65% of the aircrafts are under PBH contracts

Question 5

Low cost airlines PBH %

Answer 5

90%

Question 6

FHS Components Market Share

11,178 aircrafts supported (operated + backlog)

Answer 6

30% Lufthansa
13% AFI KLM
7% Airbus FHS
6% AJWalter
5% ST Aero / THY Technics
4% SRT
3% Delta Tech Ops / AAR
2% IBE MRO
1% HAECO

Question 7

Pool Access | Std Service Level and Lead Time

Answer 7

AOG 4h at 98%
CRIT 48h at 95%
RTN 5 days at 92%
OSS replenishment 54h at 92%
Scheduled removals 3 months at 99%

Question 8

CURT - Core Unit Return Time

Answer 8

8-10 days eg scoot

Question 9

Non Fault Found Policy

Answer 9

covered up to 20%

Question 10

Beyond Economic Repair conditions

Answer 10

if repair cost higher than 65% of PEM Catalogue List Price (CLP) covered by AFHS 100% up to 10 years then limited to 65%

Question 11

MSCN - Manufacturer Specification Change Note

Answer 11

up to 200,000 USD for mandatory MSCN is covered by the service fee linked to implementation of another ICY component.

Question 12

FHS Service Fees

Answer 12

OSS Service Monthly Fee per aircraft

Std Exchange Pool Access Fee per month per aircraft

Component Maintenance Fee per FH