Mac 4: Post GG

Question 1

Which of the following helps the laboratory manager to have the freedom to reorganize or reassign staff as needed especially when there is an unexpected absence of a staff?

• RETRAINING
• TRAINING
• CROSS-TRAINING
• CONTINUING EDUCATION

Answer 1

CROSS-TRAINING

Question 2

Which of the following allows the personnel to comprehend what they need to do to have a successful accomplishment of the tasks?

• Orientation
• Performance standards
• Training
• Competency Assessments

Answer 2

Performance standards

Question 3

True or False
if more than one individual makes the same mistake even after training, most likely the error is because of lack of the knowledge of the employee on the procedure.

Answer 3

False

Question 4

Fill in the blank/s

A group of motivational theories that attempts to explain the person’s reaction to external stimuli.

Answer 4

Process Models

Question 5

Fill in the blank/s
_____ is the process of introducing a new staff member to the new work environment and to their specific tasks or duties.

Answer 5

Orientation

Question 6

Select the correct response(s)
in the preparation of a job description, which of the following factors can affect the requirements for each staff position? (0.5 / 1)

_Experience
_Size of the laboratory
_Age
_Complexity of testing services offered

Answer 6

(0.5 / 1)
_Experience
/ Size of the laboratory
_Age
maybe / Complexity of testing services offered

Question 7

Select the correct response(s)
Which of the following are examples of external resources that can be utilized for a continuing education program of an organization?

_Proficiency Testing Centers
_Physicians
_Infection control personnel
_WHO
_Nurses
_Manufacturers of reagents
_CDC
_Pathologists

Answer 7

_Proficiency Testing Centers
_Physicians
_Infection control personnel
/ WHO
_Nurses
_Manufacturers of reagents
/ CDC
_Pathologists

Question 8

Which of the following aspects must be included during employee orientation?

1. Personnel policies
2. Employee handbook
3. Copy of the employee’s job description
4. Overview of SOPs

• 1,2,3
• 1,3,4
• 1,2,4
• 1,2,3,4
• 2,3,4

Answer 8

1,2,3,4

Question 9

Its purpose is to identify and correct concerns with employee performance before they have an impact on patient care.

Answer 9

Competency Assessment Methods

Question 10

True or False

Cross-training brings employees up-to-date in a particular area of knowledge or skills

Answer 10

False