M5 S1 + S2

Question 1

T or F

One of the key elements of success in organizations is for managers to motivate their employees to reach their maximum potential, to engage, to embrace changes, and to make good technical decisions.

Answer 1

True

Question 2

This can be achieved by identifying employee needs

Answer 2

Unlocking Productivity

Question 3

In Unlocking productivity, what satisfy employee needs become their ______ which leads to ______

Answer 3

-motivation
-action

Question 4

T or F

In Maslow’s Hierarchy of Needs:

not all humans have needs

Answer 4

False,

all humans have needs

Question 5

Who proposed the Hierarchy of Needs?

Answer 5

Abraham Maslow

Question 6

In Maslow’s Hierarchy of Needs:

needs can be collated into _____ broad categories

Answer 6

5

Question 7

In Maslow’s Hierarchy of Needs:

The categories have an _______ hierarchical order

Answer 7

ascending

Question 8

In Maslow’s Hierarchy of Needs:

the order is also called as

Answer 8

hierarchy of prepotency

Question 9

In Maslow’s Hierarchy of Needs:

What are the 3 main categories?

Answer 9

Basic, Psychological, and Self-fulfillment Needs

Question 10

In Maslow’s Hierarchy of Needs:

What are the 5 broad categories in ascending order?

Answer 10

Physiological needs -> safety needs -> belongingness and love needs -> Esteem needs -> self actualization

Question 10

What broad category is covered in Psychological Needs?

Answer 10

Belongingness and love Needs
Esteem needs

Question 11

What broad category is covered in Basic Needs?

Answer 11

Physiological & Safety Needs

Question 12

This need can be met through provision of basic employee needs at work

Answer 12

Physiological needs

Question 12

What broad category is covered in Self-fulfillment Needs?

Answer 12

Self-Actualizations

Question 13

Example of physiological needs

Answer 13

food, water, warmth, rest

Question 13

Safety needs can be achieved through:

Answer 13

-Security and safety policies and procedures at work
-orientation and socialization of new employees

Question 14

A need of Joining an informal group

Answer 14

Belongingness and love needs

Question 14

Example of safety needs

Answer 14

Security, safety

Question 15

Belongingness and love needs examples

Answer 15

-intimate relationships
-circle of friends

Question 16

A need of prestige and feeling of accomplishment

Answer 16

Esteem needs

Question 17

Esteem needs is achieved through:

Answer 17

-Benefits associated with a certain rank
-employee empowerment

Question 18

Self-fulfillment needs is equivalent to

Answer 18

self actualization

Question 19

This need is described as achieving one’s full potential, including creative activities

Answer 19

self actualization

Question 19

How is self actualization achieved?

Answer 19

-Training and development programs
-job rotation
-delegation

Question 20

T or F Self actualization is a culmination of the different needs

Answer 20

True

Question 21

T or F Cultural factors does not influence the needs of individuals

Answer 21

False, Cultural factors influence the needs of individuals

Question 22

A need to belong to a family or group

Answer 22

Familism

Question 22

What are the Filipino Needs in ascending order?

Answer 22

Familism -> Reciprocity -> Social Acceptance -> Social Mobility -> Pagkakabayani

Question 22

Familism is equivalent to?

Answer 22

Basic Needs

Question 23

In Filo orgs, the need for creating a family in an internal environment or family like culture in orgs is beneficial because familism can increase worker ________ through _______

Answer 23

-productivity -loyalty

Question 23

T or F Familism is common in locally owned Filipino orgs but not in foreigner owned

Answer 23

False, Familism is very common in filipino orgs, whether foreigner owned or locally owned

Question 24

A need of returning of favor

Answer 24

Reciprocity

Question 24

Reciprocity is equivalent to

Answer 24

safety and security

Question 24

Returning favor comes in different forms such as ___________

Answer 24

money/exchange gift

Question 25

Returning favor is due to what very strong PH culture

Answer 25

Concept of utang na loob

Question 26

Reciprocity is manifested with the need to be treated with _____ and _____.

Answer 26

respect and dignity

Question 27

A need to be accepted by people who can help him/her

Answer 27

Social Acceptance

Question 27

Reciprocity can be also expressed in _________ through benefits in exchange of outputs

Answer 27

job stability

Question 28

Social Acceptance is equivalent to

Answer 28

Belongingness and Love needs

Question 28

T or F In social acceptance, belongingness for a group is needed to feel support

Answer 28

True

Question 29

The need to have an affectionate or harmonious relationship with people in the organization

Answer 29

Social Acceptance

Question 30

In Filo culture, social support is gained through the value of ‘_________’ or the strong need to conform to the group

Answer 30

pakikisama

Question 31

This need supersedes social acceptance

Answer 31

Social Mobility

Question 31

Social Mobility works upward for

Answer 31

socioeconomic mobility

Question 32

Social Mobility is equivalent to

Answer 32

Esteem Needs

Question 33

T or F Social mobility is a need to improve one’s economic status or the need to climb up the social ladder

Answer 33

True

Question 34

Social Mobility can be expressed through ______ or ___________.

Answer 34

-promotion status -economic gains

Question 35

T or F There is usually an expectation for promotion in terms of seniority in a company

Answer 35

True

Question 36

Peak of Filipino Needs

Answer 36

Pagkabayani

Question 37

A need of “being a hero”

Answer 37

Pagkabayani

Question 38

Values in Pagkabayani

Answer 38

“honor”, “dignity”, and “pride”

Question 39

T or F Pagkabayani embodies all aspects of the Filipino values and motivation

Answer 39

True

Question 40

Pagkabayani is equivalent to

Answer 40

Self Actualization

Question 41

How can Pagkabayani be achieved?

Answer 41

given of employee awards

Question 42

IN HERZBERG’S MOTIVATION-HYGIENE THEORY What are the Motivation Factors for Job Satisfaction

Answer 42

1. Growth 2. Work itself 3. Responsibility 4. Achievement 5. Advancement 6. Recognition

Question 43

IN HERZBERG’S MOTIVATION-HYGIENE THEORY What are the Hygiene Factors for Job Dissatisfaction

Answer 43

1. Company Policies & Administration 2. Supervision 3. Interpersonal Relations 4. Status 5. Working Conditions 6. Security 7. Salary

Question 43

T or F Motivation factors have long-term effects to employees

Answer 43

True

Question 44

T or F Hygiene factors does not lead employees to leave the company

Answer 44

False, Hygiene factors lead employees to leave the company

Question 44

What Maslow's Needs are included in Motivation factors?

Answer 44

Self-actualization & esteem needs

Question 45

What are the 2 Factors in Herzberg's Two Factor Model?

Answer 45

Motivational + Maintenance/Hygiene Factors

Question 46

What Maslow's Needs are included in Hygiene factors?

Answer 46

social, security and physiological needs

Question 47

Among the factors, what is needed to satisfy first before proceeding with the other?

Answer 47

Maintenance factors are needed to satisfy first before elevating to motivational factors

Question 48

This theory Links EQ to strong performance at work

Answer 48

3 NEEDS THEORY/ACQUIRED NEEDS THEORY

Question 49

People with this need has strong preference to work alone or with other achievers

Answer 49

ACHIEVEMENT

Question 49

In 3 NEEDS THEORY/ACQUIRED NEEDS THEORY: a person’s _______ and ____________ in his job functions are acquired over time and are shaped by ___________

Answer 49

-effectiveness and motivation -life’s experiences

Question 49

In 3 NEEDS THEORY/ACQUIRED NEEDS THEORY: What are the classifications?

Answer 49

ACHIEVEMENT, AFFILIATION, and POWER

Question 49

Who proposed the 3 NEEDS THEORY/ACQUIRED NEEDS THEORY?

Answer 49

David McCelland

Question 50

People with need of achievement keeps track of

Answer 50

progress

Question 50

In Affiliation, there is a tendency to conform with the ____ of the team

Answer 50

norms

Question 50

IN Achievement, there is a preference for

Answer 50

moderate profitability of success

Question 51

How is Achievement gained?

Answer 51

Should be given challenging projects with reachable goals.

Question 51

A need of harmonious relationship with people

Answer 51

AFFILIATION

Question 52

How is Affiliation achieved?

Answer 52

-Foster a cooperative environment -Organize team building activities -Make employees work at projects with other members

Question 52

In affiliation, there is preference for work that provides significant __________

Answer 52

personal interaction

Question 53

Two types of POWER NEEDS

Answer 53

Personal & Institutional Power

Question 54

Power which desires to direct others

Answer 54

Personal Power

Question 55

Power which wants to recognize the efforts of others

Answer 55

Institutional Power

Question 56

Institutional Power can be interpreted in terms of ?

Answer 56

position

Question 57

How is power achieved?

Answer 57

Given the opportunity to manage others

Question 57

Principles of Effective Employee Motivation 1. Sell your ____ and ____ statement 2. Show ______ 3. Sync with your _______ 4. Seek their ____ (what are the 3Ns?) 5. Speak words of ______

Answer 57

1. 1. Sell your [mission and vision] statement 2. Show [appreciation] 3. Sync with your [employees] 4. Seek their [talent (notice, name, nurture)] 5. Speak words of [inspiration]

Question 58

Principle of Effective Employee Motivation wherein: -Give meaning to the work of employees, direct them to the goal of the organization, align them to the mission and vision -Orient employees

Answer 58

Sell your mission and vision statement

Question 59

Principle of Effective Employee Motivation wherein: -Express in different ways i.e. verbal, economic compensation (rewards)

Answer 59

Show appreciation

Question 60

Principle of Effective Employee Motivation wherein: -Get to know employees to align their dreams for tomorrow

Answer 60

Sync with your employees

Question 60

Principle of Effective Employee Motivation wherein: -Show them their abilities that they do not recognize

Answer 60

Seek their talent (notice, name, nurture)

Question 61

Principle of Effective Employee Motivation wherein: -Important to openly communicate to the subordinates or employees, evokes emotion or arises desires

Answer 61

Speak words of inspiration

Question 62

Every _______ must learn how to motivate employees to ensure success of the organization.

Answer 62

manager

Question 63

Motivated employees will likely result to the achievement of ___________

Answer 63

organizational goals

Question 64

Motivation is the same among individuals and groups because of similar needs and values. Therefore, different strategies and approaches must be employed. a. Both Statements are correct b. Both Statements are incorrect c. 1st Statement is correct, 2nd Statement is not d. 1st Statement is incorrect, 2nd statement is correct

Answer 64

d. 1st Statement is incorrect, 2nd statement is correct Motivation is different among individuals and groups because of varied needs and values; therefore, different strategies and approaches must be employed