M3 S3 + S4

Question 1

A program designed to help the employees fit smoothly into an organization

Answer 1

Induction

Question 2

Considered as the first training

Answer 2

Induction

Question 3

gradual exposure of the employee to the work environment, job machine and tools, co-workers and supervisors, policies

Answer 3

Induction

Question 4

Two types of induction

Answer 4

Orientation
Socialization

Question 5

Formal; familiarizing employee to the organization to achieve commitment and contribution

Answer 5

Orientation

Question 6

Teaching of the organization’s culture, values, norms, and behaviors that are consistent to the success of the company

Answer 6

Socialization

Question 7

Are the two statements true or false?

Employees are inducted solely for their benefit as they have to adjust to the organizational culture. Induction helps in boosting the morale and productivity of new employees.

Answer 7

First statement is false. Second statement is true.

First statement: Induction also benefits the organization.

Question 8

Benefits of induction

Answer 8

Benefits to the organization: to help the employee see how his job fits in the organization’s mission, brings in consistent, awareness of the rules and regulations of the organization

Benefits to the individual: learns about the organization and sees the broader picture, learns a skill according to standards, boosts morale

Question 9

Types of induction

Answer 9

Group sessions
Individual sessions
Self-orientation
Mentor session

Question 10

Types of information being transmitted

Answer 10

Organization, unit, department, and job-related

Question 11

Types of information that can be conducted in group settings

Answer 11

Organization, unit, department

Question 12

Types of information that can be conducted using individual or mentor sessions

Answer 12

Job-related information

Question 13

Differentiate a training program from a development program

Answer 13

Training program - designed to maintain or improve current job performance; how to do their job properly; typically done for new employees

Development program - develop skills necessary for future work; for those who are being promoted

Question 15

Non-managers will most likely have training and development programs that focus on _____ skills

Answer 15

Technical

Question 16

Managers will most likely have T&D on what skills? Give examples.

Answer 16

Human: how to motivate employees
Conceptual: strategic planning, leadership
Technical: food safety, audit, monitoring

Question 18

What is NLP? What does it do?

Answer 18

Neurolinguistic programming. An approach that can improve dynamics.

Question 19

Are the two statements true or false?

Formally structured T&D are usually conducted to enhance the skills of managers. On the other hand, informal T&D are typically reserved for employees/non-managers.

Answer 19

Both statements are true.

Question 20

Training aims to develop the following:

Answer 20

Productivity
Effectiveness on the present job
Qualifications for a better job
Employee morale

Question 21

Enumerate the different forms of training.

Answer 21

Induction/orientation
Upgrading
Updating
Refresher
Re-training/retooling

Question 22

Done during the last stage of recruitment, considered as the first stage of training

Answer 22

Induction/orientation

Question 23

Enhance employee’s KSA to increase his/her versatility in performing a job; more focused on NEW skills

Answer 23

Upgrading

Question 24

Introduction of new or technologically advanced equipment

Answer 24

Updating

Question 25

Regain KSA lost through work interruption

Answer 25

Refresher

Question 26

New KSA than what an employee already possesses (renew certification)

Answer 26

Retraining/retooling

Question 27

T or F. Instructional methods should be consistent with the values of the trainees so that learning can be enhanced. Training effectiveness depends on the congruence of the cognitive styles of the trainees and their culture-based training expectations.

Answer 27

Both are true.

Question 28

T or F. Asian students prefer formal training sessions, analyzing abstract concepts, and independent learning. Culture does not affect learning.

Answer 28

Both statements are false. They prefer formal training sessions, learning by analyzing abstract concepts, group-oriented learning, and cooperative learning environments.

Question 29

Technique used by managers to evaluate personnel’s work performance

Answer 29

Performance appraisal

Question 30

Performance appraisal evaluates personnel based on:

Answer 30

Productivity Quality of work Attitude

Question 31

T or F. Performance appraisals can be conducted informally or formally. The use of performance management systems enhances the performance of the whole organization.

Answer 31

Both are true.

Question 32

Fill in the blanks: Purposes of Performance Appraisals: 1) Review _________ based on ________ previously set. 2) Identify _________ and areas of _________. 3) Set _______ for the next evaluation period. 4) To determine the appropriate ________ and __________ programs that may be needed by various levels of personnel. 5) To gauge the level of ______ ________ of the employees. 6) To provide a ________ basis for management decisions.

Answer 32

1. Performance; goals 2. Strengths; growth 3. Goals 4. Training and development 5. Job morale 6. Concrete

Question 33

T or F. Performance appraisals should be done systematically especially for large organizations.

Answer 33

T

Question 34

Give the two performance management systems.

Answer 34

Task performance Contextual performance

Question 35

Formally prescribed tasks and duties that are specified in job descriptions.

Answer 35

Task performance

Question 36

Contextual performance

Answer 36

Aspects of the job defined by the social context of the organization (helping, cooperating, following, initiating)

Question 37

What type of appraisal methods are used in universalistic cultures?

Answer 37

Standardized or objective

Question 38

Appraisal methods used in collective cultures

Answer 38

Informal, subjective

Question 39

What are the types of employee movement?

Answer 39

Upward mobility Downward mobility Lateral move Separation

Question 40

Promoted to a higher position; promotion or advancement

Answer 40

Upward mobility

Question 41

Reverts to lower or previous position; demotion

Answer 41

Downward mobility

Question 42

Lateral move

Answer 42

Takes on a new position but within the same level; transfers

Question 43

Dismissal, resignation, retirement

Answer 43

Separation

Question 44

Why are employees demoted?

Answer 44

A result of constant failures

Question 45

What should be done before demotion?

Answer 45

Check potential conflicts

Question 46

An interview that is conducted when employees are resigning.

Answer 46

Exit interviews

Question 47

Employee discipline is administered when

Answer 47

An employee violates company policy and falls short of employer expectations

Question 48

A disciplinary process characterized by use the use of more drastic penalties for each repeated instance of poor performance

Answer 48

Progressive discipline

Question 49

Four components of the disciplinary process

Answer 49

Verbal warning Written warning Suspension Termination

Question 50

How to conduct verbal and written warnings

Answer 50

Verbal: (1) identify the problem (2) share information between the manager and employee (3) document Written: more formal than verbal warning, state the problem and note the repetition over time

Question 51

Employee is given time off, without pay

Answer 51

Suspension

Question 52

A disciplinary method that emphasizes correction of the problem without using negative reinforcement; using “reminder” instead of “warning”

Answer 52

Positive discipline

Question 53

How do you handle adventurists?

Answer 53

Give them more challenging tasks.

Question 54

How do you handle employees who are ignorant of the rules?

Answer 54

Disseminate organizational code Reinforce during briefings Training

Question 55

Please refer to Module 3, Session 4 for more examples on combating discipline