M3 S1

Question 1

T or F: Management functions can function in isolation

Answer 1

False

Question 2

7 management functions

Answer 2

1. Planning
2. Organizing
3. Staffing
4. Directing
5. Coordinating
6. Budgeting
7. Evaluating

Question 3

3 organizational resources

Answer 3

1. Physical
2. Financial
3. Human

Question 4

2 food service products

Answer 4

Food and service

Question 5

Standard measures are set to maintain the safety and quality aspects of this product

Answer 5

food

Question 6

Standard measures are set to maintain the quality aspects of this product

Answer 6

Service

Question 7

Why are standard measures difficult to establish for service

Answer 7

Service is often evaluated and achieved by human resources

Question 8

T or F: High quality outputs can still be made from bad quality inputs

Answer 8

False

Question 9

Most important asset of an organization

Answer 9

human resource

Question 10

Branch of business management concerned with securing the right quantity and quality of people to meet the organization’s objectives

Answer 10

human resources

Question 11

how to maximize the potential of people

Answer 11

bring out the best in them through their skills, knowledge, creative abilities, talents, and attitudes

Question 12

period that stimulated the growth of factories leading to the employment of large number of workers

Answer 12

industrial revolutionwh

Question 13

what significant progress happened in industrial revolution

Answer 13

progress in organizing, coordinating,controlling, and motivating activities of personnel

Question 14

Emphasis on work standards, methods of improvements, and financial incentive systems

Answer 14

Scientific management

Question 15

What resulted since there was rising labor in overhead cost thus needing more effort to improve work methods and development of standards to judge the efficiency of employees

Answer 15

scientific management

Question 16

2 realization in scientific management

Answer 16

1. employees have different abilities
2. lack of proper training hinders maximum utilization of their abilities

Question 17

Movement that focuses more on sociological changes that affected the attitudes and production of workers

Answer 17

Human relations movement

Question 18

realization in the human relations movement

Answer 18

participation on decision making for increased productivity

Question 19

Increased emphasis on personnel research and the growing strength of organized labor

Answer 19

Behavioral sciences and group dynamics era

Question 20

Training programs not only for staff but also for superiors in understanding their subordinates

Answer 20

Behavioral sciences and group dynamics era

Question 21

T or F: Behavioral sciences and group dynamics era is more result-oriented

Answer 21

False

Question 22

Steps in the HRM Process

Answer 22

1. Human resource planning
2. Recruitment
3. Selection
4. Induction
5. Training and development
6. Performance appraisal
7. Employee movement

Question 23

FIrst thing to do with HR planning

Answer 23

need-analysis

Question 24

What is done in a need-analysis

Answer 24

Inventory (quality and quantity) of manpower

Question 25

5 Factors to consider in HR Planning

Answer 25

1. kind of meals to be prepared and served 2. Menu 3. Type of food and equipment to be used 4. Method of serving the food & its place of service 5. Training and experience of employees and kind of supervision

Question 26

3 things you need to remember with HR planning

Answer 26

- Effective and efficient recruitment strategy - Training and promotion to decrease unproductive human resource - Retirement to generate employees’ spirit to work hard

Question 27

detailed and systematic studies of job/tasks

Answer 27

job analysis and task analysis

Question 28

A listing of the general duties assigned to a job or classification

Answer 28

JOb description

Question 29

objective list which explains what a job is

Answer 29

job description

Question 30

Key information in job description

Answer 30

- job title - category - reporting relationships - job summary - duties and responsibilities - levels of authority - departments the job position coordinates with

Question 31

A list of requirements for a specific job that can be evaluated objectively and that apply to all candidates for that job

Answer 31

JOb specifications

Question 32

Human qualifications/requirements to do a job

Answer 32

Job specifications

Question 33

key information in job specifications

Answer 33

- education - experience - skills - competencies

Question 34

what is done in pre-recruitment

Answer 34

pure research and planning to come up with job description and specification