M3 S1 Flashcards
Module 3 Session 1
T or F: Management functions can function in isolation
False
7 management functions
- Planning
- Organizing
- Staffing
- Directing
- Coordinating
- Budgeting
- Evaluating
3 organizational resources
- Physical
- Financial
- Human
2 food service products
Food and service
Standard measures are set to maintain the safety and quality aspects of this product
food
Standard measures are set to maintain the quality aspects of this product
Service
Why are standard measures difficult to establish for service
Service is often evaluated and achieved by human resources
T or F: High quality outputs can still be made from bad quality inputs
False
Most important asset of an organization
human resource
Branch of business management concerned with securing the right quantity and quality of people to meet the organization’s objectives
human resources
how to maximize the potential of people
bring out the best in them through their skills, knowledge, creative abilities, talents, and attitudes
period that stimulated the growth of factories leading to the employment of large number of workers
industrial revolutionwh
what significant progress happened in industrial revolution
progress in organizing, coordinating,controlling, and motivating activities of personnel
Emphasis on work standards, methods of improvements, and financial incentive systems
Scientific management
What resulted since there was rising labor in overhead cost thus needing more effort to improve work methods and development of standards to judge the efficiency of employees
scientific management
2 realization in scientific management
- employees have different abilities
- lack of proper training hinders maximum utilization of their abilities
Movement that focuses more on sociological changes that affected the attitudes and production of workers
Human relations movement
realization in the human relations movement
participation on decision making for increased productivity
Increased emphasis on personnel research and the growing strength of organized labor
Behavioral sciences and group dynamics era
Training programs not only for staff but also for superiors in understanding their subordinates
Behavioral sciences and group dynamics era
T or F: Behavioral sciences and group dynamics era is more result-oriented
False
Steps in the HRM Process
- Human resource planning
- Recruitment
- Selection
- Induction
- Training and development
- Performance appraisal
- Employee movement
FIrst thing to do with HR planning
need-analysis
What is done in a need-analysis
Inventory (quality and quantity) of manpower
5 Factors to consider in HR Planning
- kind of meals to be prepared and served
- Menu
- Type of food and equipment to be used
- Method of serving the food & its place of service
- Training and experience of employees and kind of supervision
3 things you need to remember with HR planning
- Effective and efficient recruitment
strategy - Training and promotion to
decrease unproductive human
resource - Retirement to generate
employees’ spirit to work hard
detailed and systematic studies of job/tasks
job analysis and task analysis
A listing of the general duties assigned to a job or classification
JOb description
objective list which explains what a job is
job description
Key information in job description
- job title
- category
- reporting relationships
- job summary
- duties and responsibilities
- levels of authority
- departments the job position coordinates with
A list of requirements for a specific job that can be evaluated objectively and that apply to all candidates for that job
JOb specifications
Human qualifications/requirements to do a job
Job specifications
key information in job specifications
- education
- experience
- skills
- competencies
what is done in pre-recruitment
pure research and planning to come up with job description and specification
