M Now Ch 14 Flashcards
1
Q
Virtual Management
A
Business partners and teams work together across geographic or organizational boundaries by means of technology
2
Q
Also called:
Silver tsunami
Aging workforce
A
Managing a Mature Workforce
Another name
What is it?
3
Q
Information
A
In the workplace, technology has pushed the development of management processes built around [ ] rather than raw materials.
4
Q
CRM, Customer Relationship Management
A
For customer, ERP technology has advanced into… what?
5
Q
1/3 or 33%
A
By 2012, … how many American workers will be over the age of 50?
6
Q
Snowbird leave
A
Three months unpaid leave between January and March, which Americans would probably refer to as, what?
