M - Diversity, Inclusion and Teamworking Flashcards

1
Q

What do you understand by the term unconscious bias?

A

Underlying stereotypes people unconsciously attribute to another person

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2
Q

Why do you think it is important to have a diverse team?

A

Brings different skills, experiences and knowledge to the team.

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3
Q

What legislation is relevant to D&I?

A

Equality Act 2010
The Human Rights Act 1998

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4
Q

Can you name some of the protected characteristics?

A

Age
Disability
Gender Reassignment
Marriage or Civil Partnership
Pregnancy and Maternity
Race
Religion or Belief
Sex
Sexual Orientation

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5
Q

Why do you think teamworking is important?

A

Different perspectives
Efficiency
Quality
Productivity
Diversity
Unity

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6
Q

What is the RICS doing to improve Diversity & Inclusion

A

RICS to set up D&I panel following Birchard Review
Set up Diversity & inclusion initiatives such as
- International Women’s day (celebrate women in profession)
- Pride 2023 (LGBTQ+ equality pledge)
- McGregor Smith review (Issues affecting BME group in workplace)

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7
Q

How do you work as part of a team?

A
  • Clear and concise communication
  • Raise issues as early as possible giving everyone enough time to work through the issues that may arise
  • Adapting to the requirements of the team to ensure that we’re working collaboratively
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8
Q

What is your understanding of inclusion in the workplace

A

Creating an environment & culture employees feel like they belong in a company

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9
Q

Can you give examples of how you have a teamworking ethic within your projects

A
  • Clear communication
  • Team building activities
  • Regular team meetings
  • Defined roles and responsibilities
  • Recognition and Rewards
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10
Q

Main benefits of Diversity & Inclusion?

A

D&I environments help to:
- Attract skilled professionals from diverse backgrounds
- Establishes a sense of belonging among employees
- Increases productivity
- Reduces staff turnover
- Allows employees to feel valued and accepted

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11
Q

Views on Pros and Cons of Hybrid Working?

A

Adv
- Improved work life balance
- Few distractions
- Saved commuting time and cost
- Savings office space
- Higher levels of employee job satisfaction
Disadv
- Loss of social connection
- Reduced collaboration
- Productivity can be dependent on quality of workspace
- Less recognition
- Risk of burnout

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12
Q

What is diversity?

A

The practice or quality of including or involving people from a range of different social and ethnic backgrounds and of different genders, sexual orientations,

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13
Q

How can unconscious bias affect decision making ?

A
  • Hiring and promotion
  • Performance evaluations
  • Project assignments
  • Customer service
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14
Q

Steps to recruit diverse team

A
  • Advertise with inclusivity in mind (inclusive language, avoid gender terms)
  • Implement blind applicant screening (Anonymise candidate and base only on skills, qualifications, experience)
  • Widen your search
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15
Q

What do RLB do to stop unconscious bias

A

Unconscious bias training and awareness course

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16
Q

What do RLB do and I do to encourage diversity

A
  • D&I training and awareness course.
  • Also have a diversity and inclusion focus group
17
Q

How would you approach a situation if you simply couldn’t get on with one of your team members?

A

Try your best to resolve in a fair and polite manner.
Discuss with your line manager if could not be resolved.

18
Q

Tuckman Theory

A

Forming, Storming, Norming, Performing, Adjourning / transforming

19
Q

Types of Teams

A

Project teams, Accounts teams, Design teams, Office teams

20
Q

Herzberg Theory

A

Two factor motivational theory based on hygiene and motivational factors

21
Q

Maslow’s Hierarchy of Needs

A

Maslow’s hierarchy of needs is a theory of motivation which states that five categories of human needs dictate an individual’s behaviour. Those needs are physiological needs, safety needs, love and belonging needs, esteem needs, and self-actualization needs.