Listening Flashcards
is the ability to accurately receive and interpret messages in the communication process. It is the process of receiving, constructing meaning from, and responding to spoken and /or nonverbal messages.
Listening
refers to the sounds that enter your ears. It is physical process that provided you that you do not have any hearing problems.
- It happens automatically or naturally.
- It is passive
- It is more of physiological
Hearing
is done by choice. It is interpretative action taken by someone in order to understand and potentially make meaning of something they hear.
- It is a physical and mental process; active; learned process; a skill
- It is more of psychological
Listening
Types of Listening
- Appreciative Listening
- Emphatic Listening
- Comprehensive/Active Listening
- listening for pleasure and enjoyment, as when we listen to music, to a comedy routine, or to an entertaining speech.
- describes how well speakers choose and use words, use humor, ask questions, tell stories, and argue persuasively.
Appreciative Listening
- listening to provide emotional support for the speaker, as when a psychiatrist listens to a patient or when we lend a sympathetic ear to a friend.
- focuses on understanding and identifying with a person’s situation, feelings, or motives.
- there is an attempt to understand what the other person is feeling.
Emphatic Listening
- listening to understand the message of a speaker, as when we attend a classroom lecture or listen to directions for finding a friend’s house.
- focuses on accurately understanding the meaning of the speaker’s words while simultaneously interpreting non-verbal cues such as facial expressions, gestures,
posture, and vocal quality. - it is a particular communication technique that requires the listener to provide
feedback on what he or she hears to the speaker.
Comprehensive/Active Listening
Three (3) Main Degrees of Comprehensive or Active Listening
- Repeating
- Paraphrasing
- Reflecting
- requires perceiving, paying attention, and remembering.
- repeating the messages involves using exactly the same words used by the speaker.
Repeating
- requires thinking and reasoning. It involves rendering the message using similar phrase arrangement to the ones used by the speaker.
Paraphrasing
- involves rendering the message using your own words and sentence structure.
Reflecting
- listening to evaluate a message for purposes of accepting or rejecting it, as when we listen to the sales pitch of a used-car dealer or the campaign speech of a political
candidate - focuses on evaluating whether a message is logical and reasonable
- asks you to make judgements based on your evaluation of the
speaker’s arguments -challenges the speaker’s message by evaluating its accuracy and meaningfulness,
and utility - uses critical thinking skills
- Critical/ Analytical Listening
the intellectually disciplines process of actively and skillfully conceptualizing, applying, analyzing, synthesizing, and/or evaluating information gathered from or generated by, observation, experience, reflection, reasoning, or communication as a guide to belief and action.
It is the process by which people qualitatively and quantitatively assess the information they have accumulated, and how they in turn use that information to solve problems and forge new pattern of understanding.
Critical thinking skills include observation, interpretation, analysis, inference, evaluation, explanation, and metacognition.
Critical thinking Skills
Critical thinkers are those who are able to do the following:
- Recognize problems and find workable solutions to those problems.
- Understand the importance of prioritization in the hierarchy of problem-solving tasks.
- Gather relevant information.
- Read between the lines by recognizing what is not said or stated.
- Use language clearly, efficiently, and with efficacy.
- Interpret data and form conclusions based on that data.
- Determine the presence of lack of logical relationships.
- Make sound conclusions and/or generalizations based on given data.
- Test conclusions and generalizations.
- Reconstruct one’s patterns of beliefs on the basis of wider experience.
- Render accurate judgments about specific things and qualities in everyday life.
Process of Listening
1.Receiving (Hearing)
2.Understanding (Learning)
3.Remembering (Recalling)
4.Evaluating (Judging)
5.Responding (Answering)
