Lesson 5: Staffing

Question 1

____________ may be defined as “the management function that determines human resource needs, recruits, selects, trains, and develops human resources for jobs created by an organization.»

Answer 1

Staffing

Question 2

The staffing process consists of the following series
of steps:

Give the 8.

Answer 2

1. human resource planning
2. recruitment
3. selection
4. induction and orientation
5. training and development
6. performance appraisal
7. employment decisions (monetary rewards, transfers, promotions and demotions) and
8. separations.

Question 3

Human resource planning may involve three activities, as follows:

Give the 3.

1. _____________ - which is an assessment of future human resource needs in relation to the current capabilities of the organization.
2. _______________ - which means translating the forecasted human resource needs to personnel objectives and goals.
3. _______________________ - which refers to monitoring human resource action plans and evaluating their success.

Answer 3

1. Forecasting
2. Programming
3. Evaluation and control

Question 4

Methods of Forecasting. The forecasting of manpower needs may be undertaken using any of the following quantitative methods:

1. _____________________ - which use historical data to develop forecasts of the future.
2. ___________________________ - which are attempts to identify the major variables that are related to or have caused particular past conditions and then use current measures of these variables to predict future conditions.
3. ______________________ - are those that provide early warning signals of significant changes in established patterns and relationships so that the engineer manager can assess the likely impact and plan responses if required.

Answer 4

1. Time series methods
2. Explanatory, or causal models
3. Monitoring methods

Question 5

The three major types of explanatory models are as follows:

a. regression models

b. __________ models: a system of regression equations estimated from past time-series data and used to show the effect of various independent variables on various dependent variables.

c. __________________: refers to time series that anticipate business cycle turns.

Answer 5

b. econometric
c. leading indicators

Question 6

______________ refers to attracting qualified persons to apply for vacant positions in the company so that those who axe best suited to serve the company may be selected.

Answer 6

Recruitment

Question 7

Sources of applicants

Give the 6.

1. ________________________ Some of the organization’s current employees may be qualified to occupy positions higher than the ones they are occupying. They should be considered.
2. _________________________ There are at least three major daily newspapers distributed throughout the Philippines. Readership is higher during Sundays.
3. ___________ These are good sources of applicants. Representatives of companies may interview applicants inside campuses.
4. ____________________ Current employees sometimes recommend relatives and friends who may be qualified.
5. ____________________ Some companies are specifically formed to assist client firms in recruiting qualified persons.
6. ______________ These are useful sources of qualified
   but underutilized personnel.

Answer 7

1. The organization’s current employees.
2. Newspaper advertising.
3. Schools.
4. Referrals from employees.
5. Recruitment firms.
6. Competitors.

Question 8

_____________ refers to the act of choosing from those that
are available the individuals most likely to succeed on the
job.

Answer 8

Selection

Question 9

Companies use any or all of the following in determining the qualifications of a candidate:

1. _________________ The application blank provides information about a person’s characteristics such as age, marital status, address, educational background, experience, and special interests. After reading the application blank, the evaluator will have some basis on whether or not to proceed further in evaluating the applicant.
2. ______________ are those written by previous employers, co-workers, teachers, club officers, etc. Their statements may provide some vital information on the character of the applicant.
3. _______________ Information may be gathered in an interview by asking a series of relevant questions to the job candidate.
4. ___________ This involves an evaluation of the future behavior or performance of an individual.

Answer 9

1. Application blanks
2. References
3. Interviews
4. Testing

Question 10

2 classifications of tests:

1. __________________ - which is “an objective, standard measure of a sample behavior”.
2. ___________________ - a type of test given to assess the physical health of an applicant. It is given “to assure that the health of the applicant is adequate to meet the job requirements.”

Answer 10

1. Psychological test
2. Physical test

Question 11

Psychological test is classified into 4:

a) ____________ - one used to measure a person’s capacity or potential ability to learn.

b) _______________ - one used to measure a person’s current knowledge of a subject.

c) _____________ - one used to measure personality traits as dominance, sociability, and conformity.

d) ___________ - one used to measure a person’s interest in various fields of work.

Answer 11

a) aptitude test
b) performance test
c) personality test
d) interest test

Question 12

In ____________ , the new employee is provided with the necessary information about the company. His duties, responsibilities, and benefits are relayed to him.

Answer 12

induction

Question 13

In _____________, the new employee is introduced to the immediate working environment and co-workers. The following are discussed: location, rules, equipment, procedures, and training plans.

Answer 13

orientation

Question 14

________ refers to the “learning that is provided in order to improve performance on the present job.”

Answer 14

Training

Question 15

Training programs consist of two general types, namely:

Answer 15

1. training programs for nonmanagers, and
2. training and educational programs for executives.

Question 16

Trainings for nonmanagers:

1. _______________________ -where the trainer is placed in an actual work situation under the direction of his immediate supervisor, who acts as trainer. This situation motivates strongly the trainee to learn.
2. _______________ -where the trainee is placed in a situation almost exactly the same as the workplace where machines, materials, and time constraints are present. the trainer works full time, the trainee is assured of sufficient attention from him.
3. ______________________ - where a combination of on-the-job training and experiences with classroom instruction in particular subjects are provided to trainees.
4. _________________ - are those taken which provide more emphasis on education rather than training. Examples are those which concern specific uses of computer like computer-aided design and building procedures.

Answer 16

1. On-the-job training
2. Vestibule school
3. Apprenticeship program
4. Special courses

Question 17

Trainings for managers:

1. _____________ where the trainee is provided with a set of notes, messages, telephone calls, letters, and reports, all pertaining to a certain company situation. He is expected to handle the situation within a given period of 1 or 2 hours.
2. ____________________ - is a training method where “trainees are faced with a simulated situation and are required to make an ongoing series of decisions about that situation.”
3. _____________ - this method presents actual situations in organizations and enable one to examine successful and unsuccessful operations. It emphasizes “the manager’s world, improves communication skills, offers rewards of solving a mystery, possesses the quality of illustration, and establishes concrete reference points for connecting theory with practice.”

Answer 17

1. In-basket
2. Management games
3. Case studies

Question 18

Trainings for managers:

4 methods to develop intrapersonal competence of a manager:

1. ____________ is a method by which the trainees are assigned roles to play in a given case incident.
2. __________________ this method attempts to influence the trainee by “showing model persons behaving effectively in n problem situation.
3. ________________ aware ness and sensitivity are developed.
4. ___________________ is a training method intended “to help individuals not only understand themselves and others but also improve their interpersonal communication skills.

Answer 18

1. Role-playing
2. Behavior Modeling
3. Sensitivity Training
4. Transactional Analysis

Question 19

Trainings for managers:

3 methods to acquire knowledge of the actual job:

1. ______________ this method provides valuable opportunities for the trainee to learn various skills while actually engaged in the performance of a job.
2. ______________ this method requires a senior man ager to assist a lower-level manager by teaching him the needed skills.
3. ______________ a manager works as assistant to a higher-level manager.

Answer 19

1. On-the-job Experience
2. Coaching
3. Understudy

Question 20

Trainings for managers:

2 methods to increase knowledge of total organization:

Answer 20

1. Position Rotation
2. Multiple Management

Question 21

7 Ways of Appraising Performance:

Give the 7.

1. ____________________ - where each trait or characteristic to be rated is represented by a line or scale on which the rater indicates the degree to which the individual possesses the trait or characteristic.
2. _____________- where the evaluator composes statements that best describe the person evaluated.
3. ______________________- where specific goals are set collaboratively for the organization as a whole, for various subunits, and for each individual member. Individuals are, then, evaluated on the basis of how well they have achieved the results specified by the goals.
4. ___________________________ - where one is evaluated by persons other than the immediate superior. This method is used for evaluating managers.
5. _________________ - where the evaluator checks statements on a list that are deemed to characterize an employee’s behavior or performance.
6. ______________ - where standards are set for the realistic worker output and later on used in evaluating the performance of non-managerial employees.
7. _________________ - where each evaluator arranges employees in rank order from best to the poorest.
8. _______________________ - where the evaluator recalls and writes down specific (but critical) incidents that indicate the employee’s performance. A critical incident occurs when employees’ behavior results in an unusual success or fa~ lure on some parts of the job.

Answer 21

1. Rating scale method
2. Essay method
3. Management by objectives method
4. Assessment center method
5. Checklist method
6. Work standards method
7. Ranking method
8. Critical-incident method

Question 22

4 Employment decisions:

Give the 4.

1. _______________ - these are given to employees whose performance is at par or above standard requirements.
2. ___________ - this refers to a movement by the person into a position of higher pay and greater responsibilities and which is given as a reward for competence and ambition.
3. _____________ - this is the movement of a person to a different job at the same or similar eve o responsibility in the organization. Transfers are made to provide growth opportunities for the persons involved or to get rid of a poor performing employee.
4. _____________ - this is a movement from one position to another which has less pay or responsibility attached to it.

Answer 22

1. Monetary rewards
2. Promotion
3. Transfer
4. Demotion

Question 23

It is the voluntary or involuntary termination of an employee.

Answer 23

Separation