Lesson 5- Performance Management

Question 1

What is performance Management?

Answer 1

System includes the series of activities that define, support, and measure an employees’s performance

Question 2

Four reasons for managing performance:

Answer 2

1. Administrative
2. Performance Measurement
3. Employee Development
4. Employee Retention

Question 3

what is a formal performance management appraisal?

Answer 3

the results an employee achieved, along with their managers impression of how well those results were accomplished. Formal appraisials should take place at least once per year

Question 4

What is informal performance management appraisals?

Answer 4

Feedback may be skill specific, or may include discussions about a particular project, initiative or objective

Question 5

what are the two rating performance in an formal performance appraisal?

Answer 5

• Attainment of objectives

- Overall Appraisal

Question 6

S.C.R.A.M formula?

Answer 6

SPECIFIC
CHALLENGING
REALISTIC
ATTAINABLE
MEASURABLE

Question 7

What are the 6 interactions with employees?

Answer 7

1. Identify job responsibilities
2. Set goals and objectives
3. provide ongoing coaching
4. conduct the performance review
5. reward performance
6. comply with the law

Question 8

Define Coaching

Answer 8

A series of activities to support employee in achieving his or her objectives. May include providing intructions, comments, and suggestions as well as teaching or demonstrating

Question 9

Three performance review methods

Answer 9

1. traits method
2. behavioral methods
3. results methods

Question 10

What is the Graphic rating scale?

Answer 10

A tool used for performance reviews is an example of a trait method

Question 11

what is the critical incident tool

Answer 11

requires the review to record statements that describes extremely effective or ineffective behavior related to the employees performance

Question 12

What is MBO?

Answer 12

Management by objectives, is a management philosophy that rates the performance based on employee achievement or specific goals

Question 13

WHat is Productivity measures

Answer 13

Measures the tool of performance review based on statistics and quotas.

Question 14

what is employee retention

Answer 14

Is any effort by employers to create and foster an environment that encourages employees to stay with the organization

Question 15

List the 9 guidelines in conducting a formal performance review:

Answer 15

1. Employee self-assessment
2. participation of employee
   3.show appreciation
   minimize criticism
   5.change behavior, not the person
3. solve the problem
   7.offer support
   8 .establuish goals
   9.follow ups

Question 16

what is the most common performance review tool? why is it the most common?

Answer 16

easy to develop and therefore one of the mist common tools used

Question 17

how many steps are there in developing an effective performance management system

A)Four
B)Five
C)Six
D)Seven

Answer 17

C) Six

Question 18

There are three reasons for managing performance. Which of those reasons is responsible for identifying training needs?

A)Performance measurement
B) Employee retention
C)Providing feedback
D) Development

Answer 18

D) Development

Question 19

Leadership skills, reliability, creativity and resourcefulness are all characteristics that are measured by the following method of performance review:

A) Behavioural method
B) Result method
C) Trait method
D) management by objective method

Answer 19

C) trait method

Question 20

The following is considered an advantage of the behavioral method of performance review:

A) Inexpensive to develop
B)Use specific performance dimensions
C) can be developed quickly
D) all of the above

Answer 20

B) use specific performance dimensions

Question 21

Influencing employee behavior is an administrative reason for managing performance

A) true
B) false

Answer 21

B)False

Question 22

The following is a Result method of reviewing employee performance:

A)BARS ( Behaviorally Anchored rating scale)
B) CIT (Critical Incident tool)
C) GRS (Graphic Rating Scales)
D) MBO ( Management by objectives)

Answer 22

D) MBO ( Management by objectives)