Lesson 5- Performance Management Flashcards
What is performance Management?
System includes the series of activities that define, support, and measure an employees’s performance
Four reasons for managing performance:
- Administrative
- Performance Measurement
- Employee Development
- Employee Retention
what is a formal performance management appraisal?
the results an employee achieved, along with their managers impression of how well those results were accomplished. Formal appraisials should take place at least once per year
What is informal performance management appraisals?
Feedback may be skill specific, or may include discussions about a particular project, initiative or objective
what are the two rating performance in an formal performance appraisal?
- Attainment of objectives
- Overall Appraisal
S.C.R.A.M formula?
SPECIFIC CHALLENGING REALISTIC ATTAINABLE MEASURABLE
What are the 6 interactions with employees?
- Identify job responsibilities
- Set goals and objectives
- provide ongoing coaching
- conduct the performance review
- reward performance
- comply with the law
Define Coaching
A series of activities to support employee in achieving his or her objectives. May include providing intructions, comments, and suggestions as well as teaching or demonstrating
Three performance review methods
- traits method
- behavioral methods
- results methods
What is the Graphic rating scale?
A tool used for performance reviews is an example of a trait method
what is the critical incident tool
requires the review to record statements that describes extremely effective or ineffective behavior related to the employees performance
What is MBO?
Management by objectives, is a management philosophy that rates the performance based on employee achievement or specific goals
WHat is Productivity measures
Measures the tool of performance review based on statistics and quotas.
what is employee retention
Is any effort by employers to create and foster an environment that encourages employees to stay with the organization
List the 9 guidelines in conducting a formal performance review:
- Employee self-assessment
- participation of employee
3.show appreciation
minimize criticism
5.change behavior, not the person - solve the problem
7.offer support
8 .establuish goals
9.follow ups
what is the most common performance review tool? why is it the most common?
easy to develop and therefore one of the mist common tools used
how many steps are there in developing an effective performance management system
A)Four
B)Five
C)Six
D)Seven
C) Six
There are three reasons for managing performance. Which of those reasons is responsible for identifying training needs?
A)Performance measurement
B) Employee retention
C)Providing feedback
D) Development
D) Development
Leadership skills, reliability, creativity and resourcefulness are all characteristics that are measured by the following method of performance review:
A) Behavioural method
B) Result method
C) Trait method
D) management by objective method
C) trait method
The following is considered an advantage of the behavioral method of performance review:
A) Inexpensive to develop
B)Use specific performance dimensions
C) can be developed quickly
D) all of the above
B) use specific performance dimensions
Influencing employee behavior is an administrative reason for managing performance
A) true
B) false
B)False
The following is a Result method of reviewing employee performance:
A)BARS ( Behaviorally Anchored rating scale)
B) CIT (Critical Incident tool)
C) GRS (Graphic Rating Scales)
D) MBO ( Management by objectives)
D) MBO ( Management by objectives)
