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POLDEV > LESSON 4 > Flashcards

LESSON 4 Flashcards

1
Q

Give the five element of Smith tourism product model

A

Services
Physical Plant
Hospitality
Freedom of choice
Involvement

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2
Q

-core of any tourism product
-can be a site, natural resource or facility such as waterfall,
wildlife or resort.

A

The physical plant

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3
Q

technical performance of specific tasks required to meet
needs of tourists.

A

Service

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4
Q

-can be a fixed property such as hotel, or mobile equipment
such as cruise ship.
-can be a physical environment such as weather,
water quality and infrastructure

A

The physical plant

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5
Q
  • “enhanced service” or “something extra”.
  • the attitude or style in which the task is performed
A

Hospitality

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6
Q

acceptable range of options in order for the experience
to be satisfactory, varies with the traveller’s budget,
previous experience, knowledge and reliance on a travel
agent or pre-packaged tours

A

Freedom of choice

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7
Q

participation of consumers in some degree in the delivery
of services (physical, intellectual, emotional involvement)

A

Involvement

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8
Q

2 Tourism Product Components

A

TANGIBLE AND INTANGIBLE

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9
Q

A process where the assets particular destination are molded to meet the need of the national and international customers

A

TOURISM PRODUCT DEVELOPMENT

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10
Q

Encompasses all elements with which the visitor to a destination comes into contact.

A

TOURISM PRODUCT DEVELOPMENT

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11
Q

This comprises only those attractions, activities and facilities that are specifically provided for the visitor

A

TOURISM PRODUCT DEVELOPMENT

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12
Q

GIVE AT LEAST 5 Prerequisites To Tourism Product Development

A

Accessibility
Resources/ existing products
Demand
Policy and government
Acceptability to stakeholders

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13
Q

A certification issued to a tourism enterprise that officially recognize it as having a complied with minimum standards for the operation of tourism facilities and services.

A

Accreditation

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14
Q
  • presence of adequate transport infrastructure.
  • factors include trip frequencies, seat capacities and transport
    connectivity in the destination.
A

Accessibility

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15
Q

the range and quality of tourism resources
- tourism resource may be evaluated in terms of quality, authenticity,
uniqueness and composition

A

Resources/existing products

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16
Q
  • the scale and trends of current market demand
  • ability of destination to offer products matching the tastes
    and characteristics of the market
A

Demand

17
Q

stability, openness to tourism, priority given to tourism development
- form of governmen

A

Policy and government

18
Q
  • share of tourism to Gross Domestic Product (GDP)
  • percentage of jobs created by tourism
A

Tourism in relation to the destination’s overall economy

19
Q

a certification issued by the Department of Tourism (DOT) to tourism
enterprise.

A

Accreditation

20
Q

This star rating reflects luxury and sophisticated world of class and sophistication world class paficilites

A

5 STAR

21
Q

This star rating is an upscale in all areas refined and stylist responsive services often with extensive array of facilitates

A

4 star

22
Q

This star rating is a very good level of accommodation more spacious public areas- higher quality facilities grater

A

3 star

23
Q

This star rating can appeal to tourist seeking more than basic accommodations offers expanded and higher level of comfort

A

2 star

24
Q

This star rating can appeals to budget tourist limited range of facilities and services

A

1 star

25
Q

Give at least 5Component of tourism product development plan

A

1Development
2Development
3Scale and form of development
4Policy and intervention initiatives
5 economic analysis funding
6Marketing plan
7Action plan

26
Q

A combination of a number elements in a region into a theme experience, accommodation, transportation, food attractions.

A

TOUR PACKAGE

27
Q

This strategy personalize service quality and develop services styles (ex bamboo for plates and serving dishes)

A

Hi touch strategy

28
Q

This strategy use technology to create exclusivity and an aura of sophistication (resorts use solar panel for energy supply)

A

High tech strategy

29
Q
A

POLDEV (11 decks)

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