Lesson 33 Flashcards
1
Q
Question or enquiry
A
Query
2
Q
Responsive to
A
They listen, take things seriously and act
3
Q
Accommodating
A
Willing to understand and help
4
Q
Got back to
A
Called with an answer
5
Q
Impeccable
A
100% perfect
6
Q
Obliging
A
Willing and happy to do things for someone
7
Q
Incompetent
A
Failing through insufficient skill, knowledge or training
8
Q
Impersonal
A
Lacking a personal element or feeling of human warmth
9
Q
Shoddy
A
Poor quality (of service or of goods)
10
Q
Substandard
A
Below the standard expected (often used about actions)
11
Q
Uncooperative
A
Not supportive, unwilling to work together
12
Q
Backlog
A
Number which are waiting to be dealt with
13
Q
Sense of urgency
A
Feeling that your request is important or urgent
14
Q
Helpline
A
Telephone number where you can get help if you have problems
15
Q
Put you on hold
A
Make you wait
