lesson 3 (staffing and performance)

Question 1

Human Resource Management

Answer 1

Human resource management is the effective management of the formal relationship between the employer and employees, and involves the recruitment, selection, training, development, appraisal and dismissal of staff.

Question 2

Staff performance and achieving business objectives.

Answer 2

Treating employees well with benefits, training, and incentives boosts their performance, leading to better customer service and increased sales. Higher-skilled employees enhance product/service quality, further driving revenue. However, this often requires paying higher wages.

Question 3

Employment cycle

Answer 3

Cover all stages in te process of employing staff, from initial planning through recruitment, selection, induction, performance management, and eventual termination of employment.

Question 4

4 main phases of employment

Answer 4

-ATTRACT
-DEVELOP
-MAINTAIN
-TERMINATE

Question 5

1 ATTRACT

Answer 5

Attracting talent begins with the organization’s brand and reputation, influenced by brand marketing and word-of-mouth. Building a strong candidate pipeline is crucial for recruiting the best people for each role. Successful selection relies on factors beyond the recruiter-candidate relationship, with loyal employees serving as key advocates for the organization.

Question 6

2 DEVELOP

Answer 6

Career development opportunities are crucial for maintaining employee engagement and loyalty. HR plays a key role in assisting employees in achieving their realistic career goals through professional growth and training. Investing in employees’ development not only prepares them for higher positions but also fosters motivation and commitment.

Question 7

3 MAINTAIN

Answer 7

It’s crucial to focus on retaining top employees by ensuring their happiness and providing sufficient challenges in their roles. Company culture greatly influences this effort, as a poor culture often results in high turnover and frequent replacement costs.

Question 8

4 TERMINATE

Answer 8

Understanding why employees leave is crucial for retention, as it allows for early conversations to address issues like management concerns, which can impact others’ decisions. This proactive approach fosters a positive atmosphere, potentially preserving the potential for returning employees and positive recommendations.

Question 9

TERMINATE- 4 ways

Answer 9

Terminate, Resigned, Retired, Redundant