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SCM > Lesson 11 > Flashcards

Lesson 11 Flashcards

1
Q

what are the 4 measurement system objectives?

A

monitoring
controlling
directing
improving shareholder value

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2
Q

what measurement system objectives performs by establishment of appropriate metrics to track and report?

A

monitoring

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3
Q

what measurement system objectives perform by having appropriate standards of performance relative to metrics being monitored?

A

controlling

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4
Q

what measurement system objectives focuses on system performance of the employees through giving motivation and reward?

A

directing

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5
Q

what measurement system objectives is through superior logistics performance?

A

improving shareholder value

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6
Q

what are the 4 perspective in the balance scorecard?

A

financial, internal operations, innovation and learning, and customer perspective

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7
Q

what are the 5 major categories of the functional perspective on logistics measures?

A

cost
customer service
quality
productivity
asset management

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8
Q

what is the most direction reflection of logistics performance?

A

cost

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9
Q

what requires specific measures for each element of basic service platform?

A

customer service

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10
Q

what is the availability organization’s fill rate?

A

item x line x value x order

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11
Q

what is the average number of days elapsed between order receipt and delivery to customer?

A

ave. order cycle time

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12
Q

what often include service reliability performance?

A

quality measures

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13
Q

what is the ratio of number of damaged units to the total number of units?

A

damage frequency

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14
Q

accuracy of work activities performed, damage frequency, number of customer returns of damaged or defective goods, number of instances when information is not available on request, number of instances when inaccurate information is discovered

A

quality measures

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15
Q

what is measured as output of goods compared with input quantities?

A

productivity

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16
Q

units shipped per employee or units received per employee

A

labor productivity

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17
Q

what is measured differently by different types of firms?

A

inventory turnover rate

18
Q

what requires an additional set of metrics?

A

measuring customer relationships

19
Q

what measures the effectiveness of the overall integrated logistical performance?

A

perfect order

20
Q

what provides a better indication of how a firm’s performance impacts customers?

A

absolute performance

21
Q

what measurement requires monitoring, measuring, and collecting information from the customer?

A

customer satisfaction

22
Q

how to determine the appropriate metrics using frameworks?

A
  1. competitive basis
  2. measurement focus
  3. measurement frequency
23
Q

this reflects the fundamental choice between responsive or efficient logistics performance.

A

competitive basis

24
Q

what is a continuum ranging from operational metrics to strategic metrics?

A

measurement focus

25
Q

what is the need to monitor day-to-day
performance versus less frequent review to diagnose performance problems?

A

Measurement frequency

26
Q

Total logistics cost as ____

A

percent of sales

27
Q

Percent error pick rate

A

Measurement need

28
Q

what are the supply chain comprehensive metrics?

A
  1. cash-to-cash cycle time
  2. inventory days of supply
  3. dwell time
  4. on-shelf in-tock percentage
  5. total supply chain cost
  6. supply chain response time
29
Q

Time required to convert a dollar spent on inventory into a dollar of sales revenue

A

cash-to-cash cycle time

30
Q

Calendar days of sales available based on recent sales activity

A

inventory days of supply

31
Q

Ration of days inventory sits idle to the days it is productively used or positioned

A

dwell time

32
Q

Percentage of time a product is available on the shelf in a store

A

on-shelf in-stock percentage

33
Q

Sum of costs across all firms in the
supply chain

A

total supply chain cost

34
Q

Time required for all firms to recognize a fundamental shift in demand, internalizing that finding, replan, and adjust output to meet that demand

A

supply chain response time

34
Q

what are the 3 critical tools for financial assessment?

A

segmentation of data
cost-revenue analysis
strategic profit-model

35
Q

this financial tool is used for channel, territory, customer, product, and supplier

A

segmentation of data

36
Q

what are the 3 approaches of cost-revenue analysis to identify and control logistics expenses?

A

Contribution
Net profit
Activity-based costing

37
Q

what are the 3 strategic profit model?

A

ROI
RONW
ROA

38
Q

this is a critical measure of financial success

A

return on investment (ROI)

39
Q

this measures profitability of funds invested by owners

A

return on net work (RONW)

40
Q

this measures profitability generated by managing operational assets

A

return on assets (ROA)

SCM (12 decks)

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