Lesson 10 Flashcards
why is grouping logistics into a single organization important?
because it would:
1. increase the likelihood of integration
2. improve knowledge of how operational changes impact performance in other areas
functional aggregation vs. comprehensive aggregation
FA = logistics are grouped into a single management
CA = strategic management of all forms of inventory management and storage for maximum benefit of the enterprise
what position are the 8 process owners in the process organization?
- demand planning
- customer relationship management
- order fulfillment/service delivery
- product/service development launch
- manufacturing customization
- supplier relationship collaboration
- life cycle support
- reverse logistics
what process owners do this process team belongs to?
Marketing, sales, logistics, manufacturing, finance, information technology
demand planning
what process owners do this process team belongs to?
Marketing, sales, logistics, information technology
customer relationship management
what process owners do this process team belongs to?
Sales, order processing, logistics, customer service, accounting
order fulfillment/service delivery
what process owners do this process team belongs to?
New product development, marketing, procurement, manufacturing, logistics
product/service development launch
what process owners do this process team belongs to?
Procurement, manufacturing, logistics
manufacturing customization
what process owners do this process team belongs to?
Procurement, manufacturing, information technology
supplier relationship collaboration
what process owners do this process team belongs to?
Procurement, logistics, customer service, finance
life cycle support
what process owners do this process team belongs to?
Logistics, customer service
reverse logistics
what are the 3 factors enabling the process structure?
- development of highly involved work environment with self-directed teams
- improved productivity results found in organizations that started managing process than functions
- ability to rapidly share accurate information
what are the challenges of managing from the process perspective?
- all efforts must be focused on value-added for the customer
- all skills necessary to complete work must be available to process owners
- critical skills not shared can disrupt workflow and create “bottlenecks” - work performed by process should stimulate “SYNERGISM” in the organization
what are the 5 barriers and in terms of what of the Process Integration?
- functional organization structure = department budgets
- measurement and reward system = functional performance
- inventory use = traditional positioning supports functional performance
- infocratic structure = information content and flow follow traditional functions
- limits to sharing knowledge = functional experts hoard power
what reflects an organizational gap in achieving end-to end integration in terms of Procurement & Manufacturing Integration and Distribution & Marketing Integration?
the great divide
where do the supply chain perspective places more emphasis?
external relationships
what are the 3 essential concepts in understanding dependency?
risk, power, leadership
for dependency, this pertains to the disproportionate work among channel members wherein the collaborative role of the member is based on this within a specific supply chain
risk
this increase in retailer ___ over the last decade where powerful firms tending to link together into supply chain arrangements
power
category dominance vs. brand power
power
no dominant model for how firms gain _____ responsibility. greater commitment tot he relationship when leaders use rewards and expertise to exercise power
leadership
what are the supply chain relationship classification based on acknowledged dependency and information sharing?
contract
outsource
administered
alliance
enterprise extension
product/service procurement
contract
function/process performance
outsource
