Lesson 08 Managing conflict (Part 2)

Question 1

1. List eleven (11) principles for engaging conflict.

Answer 1

a. Create a context for conflict
b. Be honest with yourself
c. Handle conflicts at the lowest level possible
d. Grade conflicts
e. Determine what is truly at stake
f. Involve the other side in the solution
g. Be open to creating new possibilities
h. Allow people to save face
i. Do not misuse power
j. Stay in control
k. Look to the future

Question 2

2. Those who are best at holding crucial confrontations do what?

Answer 2

a. Those who are best at holding crucial confrontation make good use of praise between confrontations.

Question 3

3. What can help resolve and even prevent conflicts?

Answer 3

a. Routine communication can help resolve and even prevent conflicts.

Question 4

4. What should you do before confronting a conflict?

Answer 4

a. Conflicts should be evaluated as to their severity and extent before being confronted.

Question 5

5. In order to preserve your underlying interests, what might you need to do?

Answer 5

a. It may be necessary to forego your position in order to preserve your underlying interests.

Question 6

6. True collaboration can only occur under what circumstances?

Answer 6

a. True collaboration can only occur when all sides fully understand the interests of the other parties.

Question 7

7. What sort of language should you use to invite people into the solution?

Answer 7

a. Use first-person plural language.

Invite people into the solution by the language you use.

Question 8

8. List four (4) major obstacles that inhibit the inventing of an abundance of options:

Answer 8

a. Premature judgement
b. Searching for the single answer
c. The assumption of a fixed pie
d. Thinking that “solving their problem” is the problem”

Question 9

9. What are more important than conflict?

Answer 9

a. Remember that relationships are more important than than conflicts.