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Richard's French > Les mots pour communiquer > Flashcards

Les mots pour communiquer Flashcards

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1
Q

une activité d’apprentissage

A

learning activity

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2
Q

une approche axée sur les résultats

A

results-based approach

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3
Q

des attentes (f.)

A

expectations

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4
Q

un besoin d’apprentissage

A

learning need

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5
Q

une compétence

A

skill

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6
Q

un engagement

A

commitment

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7
Q

une entente de rendement

A

performance agreement

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8
Q

une évaluation des progrès

A

assessment of progress

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9
Q

une évaluation de rendement

A

performance assessment

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10
Q

la gestion du rendement

A

performance management

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11
Q

la gestion des apprentissages

A

learning management

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12
Q

un indicateur de rendement

A

performance indicator

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13
Q

une méthode d’apprentissage

A

learning method

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14
Q

un objectif

  • atteignable
  • clair
  • concret
  • mesurable
  • réaliste
  • spécifique
A

objective

  • achievable objective
  • clear objective
  • concrete objective
  • measurable objective
  • realistic objective
  • specific objective
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15
Q

un objectif de carrière

A

career objective

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16
Q

un plan d’apprentissage

- personne

A

learning plan

- personal learning plan

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17
Q

un plan de gestion des talents

A

talent management plan

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18
Q

le perfectionnement professionnel

A

professional development

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19
Q

une réalisation

A

accomplishment, achievement

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20
Q

un résultat

- obtenu

A

result, outcome

- obtained

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21
Q

la rétroaction sur le rendement

  • positive
  • constructive
  • corrective
A

performance feedback

  • positive feedback
  • constructive feedback
  • corrective feedback
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22
Q

le soutien

A

support

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23
Q

une stratégie

A

strategy

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24
Q

améliorer

A

to improve

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25
Q

atteindre

A

to reach, achieve

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26
Q

cibler

A

to target

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27
Q

élaborer

A

to develop

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28
Q

établir

A

to set

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29
Q

évaluer

A

to assess

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30
Q

fournir

A

to provide, to give

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31
Q

mesurer le progrès

A

to measure progress

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32
Q

offrir du soutien

A

to give support, help

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33
Q

proposer de la formation

A

to suggest training courses

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34
Q

un acteur

A

actor

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35
Q

une analyse

  • de rentabilisation
  • des coûts
  • des risques
  • détaillée
A

analysis

  • business case
  • cost analysis
  • risk analysis
  • detailed analysis
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36
Q

la budgétisation d’un projet

A

project budgeting

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37
Q

la charge de travail

A

workload

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38
Q

la charte de projet

A

project charter

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39
Q

le chef de projet

A

project leader

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40
Q

le chemin critique

A

critical path

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41
Q

le cycle de vie du projet

A

project’s life cycle

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42
Q

une date

  • d’achèvement
  • cible
  • limite
A

date

  • completion date
  • target date
  • due date
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43
Q

un délai

A

extension, timeframe

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44
Q

le diagramme de Gantt

A

Gantt chart

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45
Q

la durée approximative

A

approximate duration

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46
Q

une échéance

A

deadline

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47
Q

un échéancier

A

timetable

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48
Q

l’ envergure (f.) du projet

A

scope of the project

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49
Q

l’ état (m.) d’avancement des travaux

A

status report

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50
Q

une évaluation

  • de la faisabilité
  • des besoins
  • des capacités
A

assessment

  • feasibility assessment
  • needs assessment
  • capacity assessment
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51
Q

un extrant

A

output

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52
Q

un facteur de réussite, d’échec

A

succes /failure factors

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53
Q

le financement du projet

A

financing

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54
Q

le gestionnaire de projet

A

project manager

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55
Q

un imprévu

A

unforeseen event

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56
Q

un intervenant

A

stakeholder

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57
Q

un jalon

A

milestone

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58
Q

le lancement

A

launch

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59
Q

les leçons (f.) apprises

A

lessons learned

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60
Q

un livrable

A

deliverable

61
Q

la logistique du projet

A

project logistics

62
Q

le mandat d’un projet

A

mandate

63
Q

la mise en œuvre

A

implementation

64
Q

un objectif clairement défini

A

clearly-defined objective

65
Q

un obstacle

A

obstacle

66
Q

les parties (f.) prenantes

A

stakeholder

67
Q

la portée du projet

A

scope statement

68
Q

la probabilité des risques

A

risk probability

69
Q

un projet pilote

A

pilot project

70
Q

les résultats (m.) opérationnels escomptés

A

intended business results

71
Q

un retard

A

delay

72
Q

une tâche

A

task

73
Q

achever

A

to complete

74
Q

amorcer

A

to initiate

75
Q

atteindre

A

to achieve, attain

76
Q

définir

A

to define

77
Q

entreprendre

A

to undertake

78
Q

établir des priorités

A

to prioritize

79
Q

une approche axée sur le client

A

client-focussed approach

80
Q

l’ assurance (f.) de la qualité

A

quality assurance

81
Q

les attentes (f.) des clients

A

client expectations

82
Q

les besoins (m.) des clients

A

client needs

83
Q

un/une client/cliente

  • exigeant/exigeante
  • externe
  • insatisfait/insatisfaite
  • interne
  • satisfait/satisfaite
A

client

  • demanding client
  • external client
  • dissatisfied client
  • internal client
  • satisfied client
84
Q

les commentaires (m.) des clients

A

client feedback

85
Q

la compétence du personnel

A

staff expertise

86
Q

la demande

A

request

87
Q

l’ engagement (m.) en matière de service

A

service pledge, service commitment

88
Q

un engagement envers l’excellence

A

commitment to excellence

89
Q

l’ excellence (f.) du service

A

service excellence

90
Q

la fiabilité du service

A

service reliability

91
Q 
les	normes (f.) 
- de qualité (f.)
A

standards

- quality standards

92
Q

une plainte

  • écrite
  • formelle
A

complaint

  • written
  • formal
93
Q

la rapidité du service

A

timeliness of service

94
Q

une rétroaction

A

feedback

95
Q

un service

  • à la clientèle
  • à guichet unique
  • axé sur le client
  • axé sur les résultats
  • courtois
  • de qualité
  • de mauvaise qualité
  • efficace
  • personnalisé
  • sécuritaire
A

service

  • customer, client service
  • single point of access
  • client-centred service
  • result-oriented service
  • courteous service
  • quality service
  • poor/bad service
  • efficient service
  • personalized service
  • secure service
96
Q

le taux de satisfaction

A

satisfaction rate

97
Q

le temps de réponse

A

response time

98
Q

accueillir

  • un client, une cliente
  • une plainte
A

to welcome, to receive

  • to welcome a client, a customer
  • to receive a complaint
99
Q

améliorer

A

to improve

100
Q

assurer

A

to ensure, to guarantee

101
Q

combler

A

to fulfill

102
Q

dépasser les attentes du client

A

to exceed client expectations

103
Q

entretenir

A

to maintain

104
Q

faire preuve de

A

to demonstrate

105
Q

fournir des renseignements

A

to provide information

106
Q

garantir

A

to guarantee

107
Q

maintenir

A

to maintain

108
Q

offrir

A

to offer

109
Q

porter plainte

A

to make a complaint

110
Q

recevoir une plainte

A

to receive a complaint

111
Q

répondre à

A

to meet, to respond to

112
Q

servir

A

to serve

113
Q

viser l’excellence

A

to strive for excellence

114
Q

un abus de pouvoir

A

abuse of authority

115
Q

un acte répréhensible

A

wrongdoing

116
Q

un avantage personnel

A

personal benefit

117
Q

le bien

  • commun
  • public
A

good

  • common good
  • public good
118
Q

un code de conduite

A

code of conduct

119
Q

le Code de valeurs et d’éthique de la fonction publique

A

Values and Ethics Code for the Public Service

120
Q

un comportement

  • conforme à
  • éthique
  • répréhensible
A

behaviour

  • in accordance with behaviour
  • ethical behaviour
  • reprehensible behaviour
121
Q

une conduite

  • professionnelle
  • répréhensible
A

conduct

  • professional conduct
  • reprehensible conduct
122
Q

la confiance du public

A

public trust

123
Q

un conflit d’intérêt

A

conflict of interest

124
Q

une culture

  • éthique
  • organisationnelle
  • positive
A

culture

  • ethical culture
  • organizational culture
  • positive culture
125
Q

un divulgateur

A

discloser

126
Q

une divulgation

A

disclosure

127
Q

une éthique

A

ethics

128
Q

le favoritisme

A

favouritism

129
Q

un intérêt

  • personnel
  • public
A

interest

  • personal interest
  • public interest
130
Q

des normes (f.)

  • d’éthique les plus élevées
  • de conduite
  • minimales
A

standards

  • highest ethical standards
  • standards of conduct
  • minimal standards
131
Q

une obligation morale

A

moral obligation

132
Q

la partisanerie

A

partisanship

133
Q

des principes (m.)

A

principles

134
Q

des représailles (f.)

  • une menace de
  • une mesure de
A

reprisals

  • threat of reprisal
  • retaliatory measures
135
Q

un traitement de faveur

A

preferential treatment

136
Q

des valeurs (f.)

  • d’équité (f.)
  • d’impartialité (f.)
  • d’intégrité (f.)
  • de loyauté (f.)
  • de respect (m.)
  • de tolérance (f.)
A

values

  • equity
  • fairness
  • integrity
  • loyalty
  • respect
  • tolerance
137
Q

la violation

A

violation

138
Q

adopter un comportement

A

to engage in behaviour

139
Q

compromettre

A

to compromise

140
Q

divulguer

A

to disclose

141
Q

empêcher les abus

A

to prevent abuse

142
Q

faire preuve de

A

to show

143
Q

garder à l’esprit

A

to keep in mind

144
Q

mettre en application

A

to implement

145
Q

préserver la confiance

A

to maintain, safeguard confidence

146
Q

se comporter

A

to behave

147
Q

se conformer

A

to conform to

148
Q

traiter les autres avec

A

to treat others with

149
Q

transgresser

A

to contravene

Richard's French (26 decks)

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