Lecture 9

Question 1

Communication Processs

Answer 1

The steps between a source eand a receiver that result in the transference and understanding of meaning

Question 2

Advantages and disadvantages

Oral communication

Answer 2

Advantages : Speed and feedback

Disadvantages : Distortion of the message, misunderstandings

Question 3

Advantages and disadvantages

Written communication

Answer 3

Advantages: Tangible and verifiable

Disadvantage: Time-consuming and lacks feedback

Question 4

Advantage and Disadvantage

Nonverbal Communication

Answer 4

Advantage: Supports other communications and provides observable expression of emotions and feelings

Disadvantage: Misperception of body language or gestures can influence receiver’s interpretation of message

Question 5

Three common formal small-group network

Answer 5

Chain:
-Rigidly follows the chain of command

wheel:

• Relies on a central figure to act as the conduit for all communication
• Team with a strong leader

All Channel:

• all group members communicate actuvely with each ither
• Self-managed teams

Question 6

The grapevine

Answer 6

Three main rapevine characteristics
1 Informal, not controlled by management
2 Perceived by most employees as being more believable and reliable than formal communication
3 Largely used to serve the self-interests of those who use it

Results from:

• Desire for info about important situations
• Ambiguous conditions
• Conditions that cause anxiety

Question 7

Cultural barriers

Answer 7

• Semantic: Some words aren’t translatable
• Word connotations: some words imply multiple meanings beyond their definition
• Tone differences: the acceptable level of formality of language

Question 8

Cultural context

Answer 8

• The importance of social context to meaning
• Low-context cultures rely on words for meaning
• High-context cultures gaing meaning from the whole situation

Question 9

Barriers to effective communication

Answer 9

Differences
-Culture, gender, background can all influence your interpretation of a message

Filtering
-Distortion of info by sender

Selective perception
-People selectively interpret what they see on the basis of their interests, background, experience.

Info overload
-A condition in which info inflow exceeds an individual’s processing capacity

Emotions
-How a receiver feels at the time a message is received will influence how the message is interpreted

Question 10

Sticky ideas are:

Answer 10

• Understood
• Remembered
• Motivate action

Question 11

How can you communicate more stickily

Answer 11

S implicity
U nexpectedness
C oncreteness
C redibility
E motional
S tories

Question 12

When should you use this SUCCES principles

Answer 12

• When remebering is critical
• When word of mouth is critical
• When you don’t have much power

Question 13

Communication is improved by

Answer 13

• Choosing the correct channel
• Communicating effectively
• Using non-verbal communication
• Being a good listener