Lecture 6 Flashcards
Mythe of Rationality
- Emoticons were seen as irrational
- Managers worked to make emotion-free environments
View of Emotionality
- Emotions were believed to be disruptive
- Emotions interfered with productivity
- Only negative emotions were observed
Six basic emotions
1 Anger 2 Fear 3 Sadness 4 Happiness 5 Disgust 6 Surprise
evolutionary psychology
People must experience emotions as there is a purpose behind them
Sources of emotion and mood
- Personality
- Stress
- Socal activities
- Sleep
- Exercise
emotional Dissonacne
Employees have to project one emootion while simultaneously feeling another
Can be very damaging and lead to burnout
Displayed emotion
- surface and deep acting
Surface acting: displaying appropriate but not feeling those emotions internally - very stressful
Deep acting: changing internal feelings to match display rules
AET
Affective events theory
And event in the work environment triggers positive or negative emotional reactions
- Personality and mood determine response intensity
- emotions can influence a broad range of work variables
Factors affection out level of attraction
Proximity
-interaction, mere exposure
Personaliity
- need for positive stimulation
- for social support
- for attention
- social comparison (help reduce uncertainty)
Observable characteristics
-Physical attractiveness - features that are desired within a culture
Similarity or complementarity
Arousel -Two-factor theory of emotion emotional experience is a product of: Physiological arousel Cognitive appraisal of the arousal Beinig aroused by any source should inensify passionate feelings
why do we like similarity?
- we like people who validate our beliefs, and dislike who invalidate beliefs
- Similarity represents a balance which produces a postive emotional state
- Dissimilarity represents an imbalance which produces a negatibe emotional stat
