Lecture 9

Question 1

Cultural intelligence meaning

Answer 1

The capability to function effectively across cultures

Question 2

4 factors of the Bi-Factore CQ model

Answer 2

1. Metacognition - The ability to think about one’s own and other’s thought process and questioning assumptions.
2. Cognition - Knowledge about cultures and their differences
3. Motivation - the drive to engage and learn about other cultures, willingness to step out of comfort
4. Behavior - Verbal and nonverbal actions that result from mental processes, flexibility to change actions

Question 3

In what manner the bi-factor CQ model factors explain intercultural effectiveness outcomes

Answer 3

They explain it JOINTLY

Question 4

Intercultural judgement meaning

Answer 4

Choosing between alternative courses of action based on the relative value of the consequences (regarding intercultural
interactions)

Question 5

Intercultural adaptation meaning

Answer 5

The degree of comfort associated with living in another culture

Question 6

Intercultural performance meaning

Answer 6

The evaluation of behavior in terms of the
extent to which the behavior contributes to organizational effectiveness (in a culturally diverse context)

Question 7

Important Bi-factor CQ factors used in Intercultural judgement

Answer 7

Metacognition and Cognition

Question 8

Important Bi-factor CQ factors used in Intercultural adaptation

Answer 8

Motivation

Question 9

Important Bi-factor CQ factors used in Intercultural performance within organizations

Answer 9

All 4: Metacognition, Cognition, Motivation, Behavior

Question 10

Four types of intercultural performance

Answer 10

1. Task performance - doing your part for your formal activities
2. Citizenship performance - doing your part for not your formal activities
3. Adaptive performance - doing well in adapting to changing job conditions
4. Leadership performance - doing well in leading others

Question 11

Not adapting to the other culture leads to..

Answer 11

fatigue

Question 12

What causes and what alleviates lower interpersonal trust in team members

Answer 12

Cause: culturally diverse team members (trust towards them specifically)
Alleviation: Higher CQ of the diverse member

Question 13

What increases performance for leaders in culturally diverse teams and negotiators

Answer 13

Cultural intelligence (CQ)