Lecture 3: Verbal and Non-Verbal Communication Skills Flashcards
Verbal Communication
Communication that which occurs through spoken or written language.
Non-Verbal Communication
Communication that occurs through behaviour other than written or spoken language
The Triangle of Meaning:
explains the relationships between symbols, referents, and thoughts
Symbol
a word, sound, or visual device that represents a thought, concept, or object. Words are symbols that represents something else (e.g. $ = money
Referent
the thing that a symbol represents or refers to. basically is the picture you get in your head.
(e.g. the word bus is a symbol - but the actual vehicle that the word bus represents is a referent)
Thought
the mental process of creating a category, idea, or image triggered by a referent or symbol
Denotative Meaning
the literal definition of a word
Connotative Meaning
conveys feeling or cultural meaning and is the personal/subjective meaning of a word
Concrete words
can experience it w 1 of the 5 senses
Abstract words
if you are unable to experience the referent w our senses, it is abstract
Arbitrary
when there is not necessarily a logical connection between the symbol and referent; no inherent meaning in a word (e.g. wifi)
Onomatopoetic
words that imitate a sound associated with that word, such as “buzz,” “hum,” “pow”
Semantics
the study of words and meaning
Symbolic Interaction Theory
suggests that a society/culture is bound together by the common use of symbols (words)
Restricted Code
use of words with particular meaning known only to a subculture (e.g. texting, nurse slang, etc)
