Lecture 3: Verbal and Non-Verbal Communication Skills

Question 1

Verbal Communication

Answer 1

Communication that which occurs through spoken or written language.

Question 2

Non-Verbal Communication

Answer 2

Communication that occurs through behaviour other than written or spoken language

Question 3

The Triangle of Meaning:

Answer 3

explains the relationships between symbols, referents, and thoughts

Question 4

Symbol

Answer 4

a word, sound, or visual device that represents a thought, concept, or object. Words are symbols that represents something else (e.g. $ = money

Question 5

Referent

Answer 5

the thing that a symbol represents or refers to. basically is the picture you get in your head.
(e.g. the word bus is a symbol - but the actual vehicle that the word bus represents is a referent)

Question 6

Thought

Answer 6

the mental process of creating a category, idea, or image triggered by a referent or symbol

Question 7

Denotative Meaning

Answer 7

the literal definition of a word

Question 8

Connotative Meaning

Answer 8

conveys feeling or cultural meaning and is the personal/subjective meaning of a word

Question 9

Concrete words

Answer 9

can experience it w 1 of the 5 senses

Question 10

Abstract words

Answer 10

if you are unable to experience the referent w our senses, it is abstract

Question 11

Arbitrary

Answer 11

when there is not necessarily a logical connection between the symbol and referent; no inherent meaning in a word (e.g. wifi)

Question 12

Onomatopoetic

Answer 12

words that imitate a sound associated with that word, such as “buzz,” “hum,” “pow”

Question 13

Semantics

Answer 13

the study of words and meaning

Question 14

Symbolic Interaction Theory

Answer 14

suggests that a society/culture is bound together by the common use of symbols (words)

Question 15

Restricted Code

Answer 15

use of words with particular meaning known only to a subculture (e.g. texting, nurse slang, etc)

Question 16

Jargon

Answer 16

Workplace Jargon
Special words or expressions that are used by a particular profession or group and are difficult for others to understand (e.g. code brown, frequent flyer, etc)

Question 17

Allness Statements

Answer 17

unqualified, often untrue generalizations that deny variations (e.g. stereotypes)

Question 18

Static Evaluations

Answer 18

Labelling people, objects, or events without considering how things evolve

Question 19

Polarizing

Answer 19

Descriptions in extreme (e.g. good/bad, old/new, etc)

Question 20

Biased Language/Sexist and Demeaning

Answer 20

Biased and giving roles a certain gender (e.g. Congressman, fireman, etc)

Question 21

Bypassing

Answer 21

different meanings to the same word or phrase (e.g. my boss is fair - good-looking? or fair?)