Learning & Development

Question 1

Learning Organization

Answer 1

A systems-level concept in which an organization is characterized by its ability to adapt to changes in its environment and respond quickly to lessons of experience by altering organizational behavior. In a learning organization:

Learning is accomplished by the organizational system as a whole.

Systems thinking is practiced.

Employees network inside and outside the organization.

Change is embraced, risk is tolerated, and failures are viewed as opportunities to learn.

The organization adapts and changes as the environment changes.

Question 2

5 Disciplines of a Learning Org

Answer 2

• Systems thinking
• Mental models
• Personal mastery
• Team learning
• Shared vision

Question 3

Learning Styles

Answer 3

Visual Learners- learn by seeing
Auditory Learners- learn by listening
Kinesthetic Learners- hands on

Question 4

ADDIE

Answer 4

Analysis of needs
Design
Development
Implementation
Evaluation

Question 5

Successive Approximation Model (SAM)

Answer 5

SAM has three phases: preparation, iterative design, and iterative development.

Question 6

Action Mapping

Answer 6

Moore believes that training should be tightly focused on specific performance measures that the organization has determined are important.

1. Measurable goal
2. Action
3. Practice Activity
4. Essential Information

Question 7

Training Delivery Approaches

Answer 7

Self Directed
Instructor Led
Experiential Learning/On the job training
Job rotation
Simulations
Blended Learning

Question 8

Kirkpatricks model

Answer 8

Measure ROI of training. Pyramid
1. Reaction
2. Learning
3. Behaviour
4. Impact