Learning aim A - A5

Question 1

what is a line managers responsibility?

Answer 1

to monitor the work of other workers, if staff performance falls short of the practice expected, it is their responsibility to address the issues with staff concerned and take appropiate action. this could be an informal conversation or warning but if no improvement is made or the concern is serious, formal action may be taken which could lead to suspension

Question 2

example - who is the lowest worker in the hierarchy of staff in a care home?

Answer 2

care assistant - assist residents with practical tasks

Question 3

who is the middle worker in the hierarchy of staff in a care home?

Answer 3

senior care worker - manages a team of care assistants

Question 4

who is the highest level of worker in the hierarchy of staff in a care home?

Answer 4

care manager - allocates tasks and sets standards and routines for the settings

Question 5

do settings receive inspections from external agencies?

Answer 5

yes - it is required for them to be regularlt inspected by independent, government financied agencies

Question 6

who inspects england health and care provision?

Answer 6

the Care Quality Conmission (CQC)

Question 7

who inspects health and care provision in northern ireland?

Answer 7

the Regulation and Quality and Improvement Authority ( RQIA)

Question 8

who inspects care provision in wales?

Answer 8

the Care and Social Service Inspectorate healthcare (CSSIW)

Question 9

who inspects healthcare services in wales?

Answer 9

the Healthcare Inspectorate Wales (HCIW)

Question 10

who inspects care provision in scotland?

Answer 10

the Care Inspectorate

Question 11

who inspects the healthcare services in scotland?

Answer 11

regulation of independent healthcare

Question 12

who inspects early years and education services in england?

Answer 12

ofsted

Question 13

who inspects early years and education settings in northern ireland?

Answer 13

the education and training inspectorate

Question 14

who inspects early years and education settings in wales?

Answer 14

her majestys inspectorate for education and training

Question 15

who inspects early years and education services in scotland?

Answer 15

education scotland

Question 16

who do the cqc monitor?

Answer 16

a range of health and social care services - such as ambulances, care homes, gp’s, mental health services etc

Question 17

what are the key roles of the cqc?

Answer 17

• registering people that apply to provide services
• using data, evidence and information throughout their work
• using feedback to help reach judgements
• inspections
• publishing information on judgements
• taking action when services need to be improved

Question 18

who do ofsted monitor?

Answer 18

education and early years settings such as schools and nurseries

Question 19

what are the key roles of ofsted?

Answer 19

• inspecting schools, academies, colleges, apprenticeship providers, prison education and childcare services
• regulating a range of early years and childrens social care settings, making sure they’re suitable for children and potentially vulnerable young people
• publishing reports of their findings so they can be used to improve the overall quality of education and training
• informing policy makers about the effectiveness of these services

Question 20

what are the rating systems that ofsted use?

Answer 20

outstanding
good
requires improvement
inadequate

Question 21

what is whistleblowing?

Answer 21

when a member of staff is aware that the quality of care at their workplace is dangerously poor and reports this to bring about change

Question 22

who may a whistleblower report to?

Answer 22

the press, or another powerful organisation outside the setting they work in such as the police or a professional body

Question 23

do whistleblowers have to be of a certain level or part of a certain department?

Answer 23

no, they can be employees at any level and working in any part of the organisation as a care worker, an administration or a manager

Question 24

do whistleblowers have to make themselves known?

Answer 24

no, they are protected by law and should not be treated unfairly or have their job put at risk

Question 25

what are the 4 things the CQC states an employee should do when whistleblowing?

Answer 25

1. if you see an unsafe practice can you tackle it yourself using firm, polite challenge
2. talk to your line manager about the problem if possible
3. if you cannot raise your concern with management, consult whistleblowing policy and follow that if there is one
4. if you have tried all of those, raise the concern in confidence with CQC

Question 26

is a report made to the cqc confidential?

Answer 26

yes, they will not disclose identity without consent unless there are legal reasons, in which case the individual will be told that this is happening

Question 27

how is information from a whistleblowing report used?

Answer 27

information is logged through the central team, who also track and chase each stage of the follow up until completion. an inspector will use the information to decide what the best next step is, and if the information is related to a safeguarding concern then they will alert the local authority, follow the safeguarding procedure and the inspector will monitor progress of inspection.

Question 29

give an example of some systems that a service may have in place for service users, their families, friends and informal carers to comment on strengths and weaknesses?

Answer 29

• regular meetings for service users to report concerns and to share ideas for improvement with the service
• a suggestion box
• service users may request a private meeting with a manager or governor of a setting
• service users may report to external agencies such as ofsted, cqc etc. if the agency feels it suitable, they may then do an announced inspection of the service

Question 30

why may feedback strategies be inaffective in certain settings?

Answer 30

• managers may not have time to meet with service users individually
• may not have enough trained members of staff to deal with feedback
• vulnerable service users may struggle to express their views appropiately

Question 31

in what circumstances may a criminal investigation be carried out?

Answer 31

in extreme circumstances such as abuse, or where a law may be broken, the police may investigate. health and care workers may be removed from their professional register and barred from professional paractice if found guilty