Learning aim A - A3 Flashcards
Give four service providers commitments
- following policies and procedures
- promoting good communication
- maintaining confidentiality and privacy
- empowering service users
what is the hcpc?
the standards of conduct, performance and ethics
what is the role of the hcpc?
- set out how we expect our registrants to behave
- outline what the public should expect from their health and care professionals
- help us make decisions about the character of professionals who apply to our register
- we use them if someone raises a concern about a registrants practice
what are the ten hcpc standards?
- promotes and protect the interests of service users and carers
- communicate appropiately and effectively
- work within the limits if your knowledge and skills
- delegate appropiately
- respect confidentiality
- manage risk
- report concerns about safety
- be open when things go wrong
- be honest and trustworthy
- keep records of your work
what is the aim of anti discriminatory practice?
to ensure that the care needs of service users are met regardless of their race, ethnicity, age, disability or sexual orientation. it also ensures that the prejudices of staff are appropiately challenged
what are three rights that are protected under the human rights act 1998?
- right to life
- right to education
- right to freedom of thought
how can health and social care settings prevent discrimination in their practices?
- They could make physical adjustments such as wider doorways and ramps
- They should have translators/ interpreters in place
- should follow all policies and procedures in place
what are the 6 things that health and care workers need to do to promote equal opportunities for all and challenge discrimination?
- address their own prejudices
- meet the individual needs of service users
- celebrate the contribution that a wide and diverse range of people can bring to the setting
- actively challenge both intentional and unintentional discrimination
- ensure that the setting is a welcoming and accessible environment for all
- compensate for the negative effects of discrimination in society
what does empowerment mean?
ensuring that service users take a full part in discussions and decisions about hteir personal care and treatment, and that where appropiate and possible, they are included in discussion of overall policy and provision at the care setting
what does empowering service users involve?
- providing individualised care
- educating them on their choices
- taking into consideration their needs and preferences, ensuring that their dignity and independence is respected to boost their self esteem
what ways can an individuals views be involved in their care if they are unable to contribute?
the use of translators, interpreters, signers, advocates and family and friends who can help communicate their needs, wants and wishes for them
How can a service users dignity be supported?
Respecting a persons dignity - providing privacy for a patient who is using the bathroom in hospital
how can the right of independence be supported?
By promoting independence through freedom, choice and appropiate support
what is an example of the right to independence being promoted in practice?
allowing an older person to choose where they wish to live - their own home or residential care
how can the right to express needs and preferences be supported?
Providing active support to enable choice consistent with the individuals beliefs, cultures and preferences
Give an example of how the right to express needs and preferences can be promoted in practice
providing choices around food, clothing, who they are treated by
how can the right to safety and security be supported?
- changing legislation
- dealing with conflict by applying clear policies and training
- protection from risk or harm, implementing procedures and training
- encouraging behaviour change
- balancing individual rights with those of other service users and staff
give an example of the right to safety and security being carried out in practice
legislation - ban on smoking in public places
encouraging behaviour change - use education and training such as change 4 life
how can the right to equality be supported?
ensuring equal opportunities and access to services
give an example of the right to equality being carried out in practice
- fair allocation of budgets
- accountability through local authorirty representation
how can the right to freedom from discrimination be supported?
providing clear guidelines for practice and complaints procedures
give an example of the right to freedom from discrimination being carried out in practice
registering complaints, investigating them and receiving feedback
what is a conflict?
there can still be problems implementing care and treatment that the servuce user requires
give an example of something that might prevent service providers from being able to implement the service users choices
- if it was an emergency, and there is no way of asking their opinion and just have to do what is needed to save their life
What is challenging behaviour?
any behaviour that puts the service user or anyone else in the setting at risk, or that significantly affects their quality of life
what types of challenging behaviour may arise in health and social care settings?
- excessive rudeness
- agression
- self harm
- disruptiveness
what skills would be needed to deal with conflict?
patience, ability to keep calm, never resorting to agressive behaviour, viewing everyhting from both sides
what are the employee’s responsibilities if they are a lone worker?
- to carry first aid equipment
- to have access to adequate first aid facilities
- to identify and report any incidents
- to recognise any situation where they feel at risk or unsafe
what are the employers responsibilites if they have lone workers?
- to train, supervise and monitor lone workers
- to keep in touch with lone workers and respond to any incident that happens
- to provide workers with first aid training
what act governs the requirements of employers and employees to ensure that they maintain a safe working environment for all?
The Health and Safety at Work Act 1974
Cooperate with their employer to carry out the agreed and required health and safety procedures of the workplace - is this a responsibility of the employer or employee?
employee
keep a record of all accidents and incidents - is this a responsibility of the employer or employee?
employer
provide health and sadety equipment to carry out all procedures and treatments - is this the responsibility of the employer or employee?
employer
not intentionally damage health and sfety equipment at the setting, for example hoists and lifts - whos responsibility is this?
employee
ensure that the organisation has a robust health and safety policy and that there is someone with an official responsibility for health and safety in the setting - whos responsibility is this?
employer
provide up to date information on health and safety issues - who does this?
employers
undertake a risk assessment to identify the risks and hazards at the workplace, and take action to reduce the likeliness if harm and injury - whos responsibility is this?
employers
take reasonable care of their own safety and that of others in the workplace including service users, colleagues and visitors - whos responsibility is this?
employees
provide health and safety training - whos responsibility is this?
employers
what do employers examine when they carry out a risk assessment?
they examine all the procedures and activities that take place in their organisation and assess the level of risk involved
who carrys out a risk assessment?
a senior member of staff or supervisor. in a care home it would be the responsibility of the care manager to ensure that the senior care assistant has had the training to carry out the task of a risk assessment
what’s the first step to carrying out a risk assessment?
- identity the hazards at the setting, or in carrying out an activity
what is the second step of making a risk assessment?
- identify those at risk, including service users, staff, volunteers and other visitors
what is the third step of carrying out a risk assessment?
evaluate the level of risk - usually rated on a scale of 1 to 4 with 1 being the lowest level of risk
what is the fourth step of carryingout a risk assessment?
- identify ways to limit the risk - this will include specific actions to minimise the risk
what is the last step to carrying out a risk assessment?
- review measures taken to minimise the risk
what happens in physical abuse?
hitting, pulling, pushing, holding down, rough handling
what happens in emotional abuse?
bullying, calling names, threatening, putting the person down
what happens in sexual abuse?
touching an individual inappropiately, making suggestive comments, showing sexually related materials- pictures/ videos
what happens in financial abuse?
spending their money, stealing
what happens in neglect?
not giving the person enough food, personal care or attention
what happens in instituitional abuse?
not giving individualised care, working to a routine that suits the workplace rather than the individual
what happens in domestic violence?
violence or aggression in the home, usually by partner
what happens in modern slavery?
human traficking, forced labour, sexual exploitation, prostituitionw
what happens in discriminatory abuse?
unequal treatment, denying basic rights
what happens in cyberbullying?
using electronic and social media to bully people
what are the dos of safeguarding?
- listen carefully and avoid asking questions
- let the service user tell their story in their own way and own use of words
- explain that the information must be shared with someone more senior if necessary
what are the dont’s of safeguarding?
- dont ask leading questions
- dont make the service user feel as thoigh they are a disappointment
- dont ignore what the service user tells uou and not pass information on to other service proviiders
How should a service provider minimise the risk of passing on infection?
- They should ensure that they maintain a clean and hygenic working environment
- should also ensure they are familiar with the policies and procedures in place
what is an example of a procedure to follow to minimise infection?
- equipment should be cleaned and sterilised thoroughly after every use
- washing hands really regularly
who provides the guidance of disposing of harmful substances?
the Control of Substances Hazardous to Health Regulations (2002) which provides guidance approved by the health and safety executive
what is often used to dispose hazardous waste in care settings?
different coloured bags
what is the method of disposal for clinical waste (bandages or plasters)?
yellow bag - waste is burned in a controlled setting
what is the method of disposal for needles and syringes?
yellow sharps box which is sealed - waste is burned in a controlled setting
what is the method of disposal for body fluids (urine, blood, vomit)?
flushed down a sluice drain - area must then be cleaned and disinfected
what is the method of disposal for soiled linen?
red laundry bag - laundered at the appropiate temperature
what is the method of disposal for recyclable equipment and instruments?
blue bag - returned to the central sterilisation services for sterilisation and reuse
what are the particular illnesses, diseases and serious accidents that should be reported called?
‘notifiable deaths, injuries or dieases’ which are covered by the reporting of injuries, diseases and dangerous occurances regulations (2013)
shat are the notifiable illnesses/
diptheria, food poisoning, rubella, tuberculosis and incidents such as broken bones, serious burns or death
what should be done if a less serious accident occurs?
they should be recorded and an incident form should be filled out to report all the details
what are the benefits to the service user of reporting incidents?
- if they need to look back at when something happened, they know the service will have record of the date
- means they will be given the most appropiate care/ support
what are the benefits to service provider of recording incidents?
- they can give the best support to the service user according to their condition, reducing the number of complaints they get
- any inspectors can easily see all incidents that happen
what is the provision of first aid in health and care settings governed by?
the health and safety (first aid) regulations 1981
what is deemed as adequate and appropiate for first aid?
it varies from setting to setting as in some settings there will be a requirement to have a certain number of trained first aiders and some have suggested that in early years all should have paediatric first aid training as part of the course
what should a first aid report include?
- the name of the casualty
- the nature of the incident/ injury
- the date, time and location of the incident
- a record of the treatment given
what might first aid reports be used for?
they may be used in courts of law - compensation claims or accusations of criminal negligence
what is a complaints procedure?
a way that comments about the service provided can be made, in order to improve the service. This procedure varies in different organisations but generally follows the same format
what does a service user, member of staff or volunteer have a right to if they make a complaint?
- have their complaint dealth with swiftly and efficently
- have a proper and careful investigation of their concerns
- know the outcomes of the investigations
- have a judicial review of the facts if they think that the action is unlawful
- receive compensation if they have been harmed either physically or psychologically as a result of the situation they complained about
give an example of a barrier which may prevent an incident from being reported
care staff have other, more pressing duties to carry out
give a summary of possible risks in care
- abuse
- inadequate supervision of facilities
- inadequate supervision of staff
- lack of illness prevention measures
- infection due to lack of clean facilities and equipment
- inadequate control of harmful substances
- lack of properly maintained first aid facilities
give a summary of managing risks in care
- risk assessments
- staff training
- clear codes of practice
- appropiately qualified staff
- dbs checks
- regular checks of provision and facilities
- availability of protection equipment
- knowledge of infection control procedures
- procedures for reporting and recording accidents, incidents and complaints
- provision of maintained first aid facilities
what are the 8 principles of the data protection act 1998?
- data must not be passed to countries without data protection laws
- data must be accurate and up to date
- data must be collected and used honestly and fairly
- data must be used only for the reasons it has been given
- data must be sufficient to meet the needs of the organisation
- data must not be passed onto other organisations without permissiom
- data must not be kept longer than is necessary
- data must be kept safe and secure
give an example of 3 bits of information a service provider may have on a service user:
- date of birth
- address
- allergies
why is it against the law to have pictures of a service user without their permission?
if it is without their permission there may have been a reason that they would not have given permission such as if there is a risk of someone misusing it
What does the act cover in regards to the recording and storage of data?
It covers the policies, procedures and systems for:
storing information - confidential information should be stored in locked filing cabinets, in a locked room. information held electronically should be protected by a secure password
accessing information - members of staff in the organisation who are allowed access to the information should be clearly identified. stafff should never have access to personal information that they do not need to know. where information is stored electronically, only the relevant staff should have personal access passwords.
sharing information - information should only be shared with other professionals who have a need and a right to know
what is the care certificate?
it is not a statuary requirement, it is voluntary and provides an identified set of standards that health and social care workers should follow in their daily working life.
What does the care certificate code of conduct require service providers in england?
- To be accountable by making sure they can answer for their actions or omissions
- to promote and uphold privacy, dignity, rights, health and wellbeing of people who use the services, and that of their carers at all times
- to work in collaboration with colleagues to ensure they deliver high quality, safe and compassionate healthcare and support
- to communicate in an open and effective way to promote health, safety and wellbeing of people who use bealth and care services and their carers
- to respect a persons right to confidentiality
- to strive to improve the quality of healthcare, care and support through CPD
- to uphold and promote equality, diversity and inclusion
what does CPD stand for?
continuous personal development
how can service providers safeguard in health and social care settings?
- sterilise all equipment
- use hoists to help residents get out of bed
- ensure play areas are safe
- ensure assessment of children and appropiate action
- ensure patient information is kept confidential
- ensure policies are followed for staff use of cameras and mobile phones
- ensure safe and appropiate disposal of waste
- DBS
- do not work in isolation
- use mentors/ supervision
- ensure effective procedures for reporting accidents and incidents
