Leadership Exam 2 Flashcards

1
Q

A nursing leader observes conflict and responds based on what principle?

A

General agreement and support is more important than total agreement from the team.

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2
Q

Plagarism is…? (2)

A

Unethical and Illegal

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3
Q

Information technology has enhanced privacy/confidentiality for…?

A

HIPPA

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4
Q

Charge nurse makes decisions for staff based on…?

A

Patient needs?

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5
Q

Failure to rescue can be a result of…?

A

Failure to monitor status

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6
Q

A jey source of information for risk management is the…?

A

organizations occurrence and incident reporting system.

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7
Q

PDSA and meaning

A

Plan - obj, plans, predictions
Do - tests, dz identified, analyzed
Study - in-depth analysis of data
Act - ▲ based on what learned

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8
Q

Barrier to Tele Health in context to cost/benefit analysis

A

Limited reimbursement mechanisms

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9
Q

Institute of Medicines 6 Pillars

A
Safe
Effective
Efficient
Timely
Patient Centered
Equitable
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10
Q

Full Time Equivalent (FTE)?

A

A full-time position of 40 hrs/week

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11
Q

Organizations (influence and success determiner) vs. Structural Characteristics

A

Org - hardware, influenced by finance from all budgeting, success by customer satisfaction
Struct - teaching status, urban density, policy based.

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12
Q

Privileging vs. Credentialing

A

Priv - org authorizes physician skills

Cred - ensures physician meets reqs.

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13
Q

3 Major components of Budget

A

Salary
Operations
Capital

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14
Q

3 Major Budget functions

A

Planning
Management of Activities/Services
Control of Spending

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15
Q

Retention importance?

A

lack of = ↓ morale, pt care, ↑ morale, turnover

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16
Q

Turnover cost

A

2x nurse’s salary b/c hiring, orientation, maintenance

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17
Q

Finkel 9’s Acts (NO 4’s)

A

No discrimination
No sexual harassment
No drug screens
Provide insurance!

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18
Q

Appraiser’s job and Performance Appraisal

A

provide honest evaluation to improve staff performance PAST job requirements

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19
Q

TEAMSTEPPS 3 Phases

A

Assess the Need
Planning, Training, Implementation
Sustainment

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20
Q

Formal vs. Informal Team

A

Formal - created w/ purpose

Informal - not recognized, less structural

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21
Q

Maslow, Herzberg, McCelland motivation theory basis’

A

M - needs met = motivated
Herzberg - satisfiers v. dissatisfiers
McCelland - need for achievement, affiliation, power

22
Q

TEAMWORK makes the…?!

A

DREAM WORK

23
Q

Stages of Conflict (4) and description.

A

Latent - anticipation
Perceived - awareness of
Felt - anxiety/anger r/t
Manifest - POS/NEG event

24
Q

How to prevent Conflict (3)

A

Identify barriers, create ▲, preventative measures

25
Q

Communication

A

Effective exchange of information (verbal/nonverbal)

26
Q

Negative communication (3)

A

failure to express feelings, acknowledge other’s feelings, and is disrespectful

27
Q

Types of Power

Legitimate, Reward, Coercive, Referent, Expert, Informational, Persuasive

A

from position, can reward, can punish, admired, from expertise, has resource, good argument

28
Q

Awareness levels (4)

A

+self +others = open
+self -others = hidden
-self -others = unknown
- self +others = blind spot

29
Q

Communication Styles (my/their > task v. power)

A

My Task = assertive
My Power = aggressive
Their task = cooperative
Their power = submissive

30
Q

Giving vs. Receiving criticism

A

Target behavior, offer help in ▲

Listen before speaking, if valid make ▲

31
Q

Conflict Management is done with…? (2)

A

Assertiveness and Cooperativeness

32
Q

1 reason for workplace conflict

A

Ineffective communication

33
Q

3 additional reasons for workplace conflict

A

inconsistency
failure to step up
coming on too strong
uninformed/disconnected leader

34
Q

4 Conflict Management Styles

A

+assertion +cooperation = collaborating
+assertion -cooperation = competing
-assertion -cooperation = avoiding
-assertion +cooperation = accomodating

35
Q

Delegate

A

transfers responsibility but retains accountability

36
Q

5 Rights of Delegation

A

Task, circumstance, person, direction/communication, supervision

37
Q

Common, Criminal, Civil law

A

rules/principles of past legal decisions
offense against general public
rights of individuals

38
Q

Utilitarianism

A

greatest good for greatest number, it screws someone over.

39
Q

Doctrines: Right, Duty, Virtue

A

based on moral/individual
based on rules/authority
based on virtuosity (compassion, courage, etc.)

40
Q

ANA CODE (9) of a nurse

A
be therapeutic
commit to pt
promote/advocate good HP
responsible/accountable for delegation
owes duties to slef
maintain/improve HP environments
advance profession via edcuation
collaborate
keep the title clean
41
Q

“5mings” of Team Development

A
Forming
Storming
Norming
Performing
Adjourning
42
Q

4 Stages of Conflict

A

Latent - anticipation
Perceived - awareness
Felt - anxiety/anger r/t
Manifest - POS/NEG evnt

43
Q

Platos/Socrates 4 Ethical Virtues vs. Christianity/Judaism/Islam 3 Virtues

A

Fortitude, Wisdom, Temperance, Justice

Faith, Hope, Unselfish love

44
Q

Ethics terms:

Autonomy, non/beneficence, justice, veracity, fidelity, paternalism, respect

A
own rights
do good/not good
equality
truth telling
promise keeping
most exp. makes decision
recognizing autonomy
45
Q

Values:

Ethics, Aesthetics, Doctrinal, Innate/Inborn

A

good v bad
pleasing v displeasing
political v ideological
survival v reproduction

46
Q

Power/Powerlessness

A

ability to get things done

what you feel when not recognized, appreciated, paid attention to.

47
Q

APA Citation Styles (3 when to italicize, 3 enders)

A

Whole book - italicize book (1st)
Book Chpt - italicize chapter (2nd)
Journal - italicize journal (2nd)
End with either city:publisher, retrieved from…?, or DOI

48
Q

Patient census (3)

A

number
length of stay
operative expenses

49
Q

Fire RACE

A

Rescue
Alarm
Contain
Extinguish

50
Q

Views of funding:

Nationwide vs. Health Care Org.

A

Nation - focuses on critical expenses (delivery/reimbursement)
Org - self-survival (income/outcome)

51
Q
Public Access
Ownership
# of Beds
LoS
Accreditation
Licensure
Teaching
Vertical Integration
Multi-hospital Systems
A

community, Ø insurance needed
non/for profit, faith/govt
6 - 500