LABMAN-W4 Flashcards
_____% of all medical decisions are based on lab results.
70%
provides direction of where an organization is going
Leadership
provides the road to get to the destination an organization is going
Management
Leader or Manager:
Administrator
Leader
Leader or Manager:
Organizer and developer
Leader
Leader or Manager:
Risk taker
Leader
Leader or Manager:
Inspiration
Leader
Leader or Manager:
Thinks long term
Leader
Leader or Manager:
Asks what and why
Leader
Leader or Manager:
Challenges status quo
Leader
Leader or Manager:
Does the right thing
Leader
Leader or Manager:
Implementer
Manager
Leader or Manager:
Maintains control
Manager
Leader or Manager:
Thinks short term
Manager
Leader or Manager:
Asks how and when
Manager
Leader or Manager:
Watches bottom ling
Manager
Leader or Manager:
Accepts status quo
Manager
Leader or Manager:
Is a good soldier
Manager
Leader or Manager:
Does things right
Manager
general and qualitative statements of overall philosophy of the organization
Goal
statements that are more specific and quantifiable steps taken to achieve the organizational goals
Objective
Goal or Objective:
Ultimate goal
Goal
Goal or Objective:
Long term
Goal
Goal or Objective:
Destination/result
Goal
Goal or Objective:
Comprehensive and holistic
Goal
Goal or Objective:
Change very little overtime
Goal
Goal or Objective:
Progressive target
Objective
Goal or Objective:
Short term
Objective
Goal or Objective:
Journey/Method
Objective
Goal or Objective:
Specific and exclusive
Objective
Goal or Objective:
Change at a moment’s notice
Objective
also known as administration
Management
the organizing and controlling of the affairs of a business or a sector of a business or “working with and through people to accomplish a common mission”
Management
3 management styles
Management by objective (MBO)
Continuous quality improvement (CQI)
Total Quality Management (TQM)
targets organizational and employee performance by aligning goals and objective throughout the organization, including timelines, tracking, and feedback in the process
Management by objective (MBO)
analytical decision-making tool that determines when a process is working predictably and when it is not, and identifying the variation to lessen or eliminate it, using process control charts
Continuous quality improvement (CQI)
management approach to long-term success through customer satisfaction, incorporating all members of an organization participating in improving process, products, services, and the culture in which they work
Total Quality Management (TQM)
system approach that focuses on teams, processes, statistics, and delivery of services and products that meet or exceed customer expectations
Total Quality Management (TQM)
Traditional thinking or TQM thinking:
Acceptable quality
Trad
Traditional thinking or TQM thinking:
Department focused
Trad
Traditional thinking or TQM thinking:
Quality as expense
Trad
Traditional thinking or TQM thinking:
Defects by workers
Trad
Traditional thinking or TQM thinking:
Management controlled worker
Trad
Traditional thinking or TQM thinking:
Status quo
Trad
Traditional thinking or TQM thinking:
Manage by intuition
Trad
Traditional thinking or TQM thinking:
Intangible quality
Trad
Traditional thinking or TQM thinking:
We versus they relationship
Trad
Traditional thinking or TQM thinking:
End-process focus
Trad
Traditional thinking or TQM thinking:
Reactive systems
Trad
Traditional thinking or TQM thinking:
Error-free quality
TQM
Traditional thinking or TQM thinking:
Organization focused
TQM
Traditional thinking or TQM thinking:
Quality as means to lower cost
TQM
Traditional thinking or TQM thinking:
Defects by system
TQM
Traditional thinking or TQM thinking:
Empowered worker
TQM
Traditional thinking or TQM thinking:
Continuous quality improvement
TQM
Traditional thinking or TQM thinking:
Manage by fact
TQM
Traditional thinking or TQM thinking:
Quality defined
TQM
Traditional thinking or TQM thinking:
“Us” relationship
TQM
Traditional thinking or TQM thinking:
System process
TQM
Traditional thinking or TQM thinking:
Proactive system
TQM
Quality tool with the goal to DECREASE ERROR
Six Sigma
Quality tool with the goal to ELIMINATE WASTE
Lean System
A statistical modification of the original Plan-Do-Check-Act method
Six Sigma
Six Sigma methodology is represented by the acronym:
DMAIC
DMAIC means?
Define
Measure
Analyze
Improve
Control
Quality tool that focuses on efficiency
Lean System
Lean system originated with the automobile manufacturing industry in which country?
Japan
Lean System or Six Sigma:
6s
Lean System
What does 6s in Lean System mean?
Sort
Straighten or Set in order
Scrub or Shine
Safety
Standardize
Sustain
Mnemonics used to denote WASTE:
DOWNTIME
What does DOWNTIME in waste mean?
Defects
Overproduction
Waiting
Non-utilized talents
Transport
Inventory
Motion
Extra Processing
Identify which type of waste is described:
Efforts caused by rework scrap and incorrect info
Defects
Identify which type of waste is described:
Production that is more than needed or before it is needed
Overproduction
Identify which type of waste is described:
Wasted time waiting for the next step in the process
Waiting
Identify which type of waste is described:
Not using people’s talents, skills, and knowledge to their full
Non-utilized talents
Identify which type of waste is described:
Unnecessary movement of products and materials
Transport
Identify which type of waste is described:
Excess products and material not being processed
Inventory
Identify which type of waste is described:
Unnecessary movements by people
Motion
Identify which type of waste is described:
Unnecessary processing or activities in the process that do not add value
Extra Processing
QI Project Team Roles:
contribute 20% of their time to improvement projects while delivering their normal job functions
Green belters
QI Project Team Roles:
Project team members
Green and yellow belters
QI Project Team Roles:
dedicate 100% of their time to QI projects, proactively addressing process and quality problems
Black belters
QI Project Team Roles:
Project coaches/leaders
Black belters
QI Project Team Roles:
mid- to senior-level sponsors who review the project, remove organizational barriers, and encourage team members
Blue belters
QI Project Team Roles:
smaller scale improvement projects typically headed by purple belts use the same Lean Six Sigma principles condensed over 1 week to improve more focused and limited processes
Purple belters
QI Project Team Roles:
introductory level of knowledge
White belters
How long does it take for a full Six Sigma Improvement Project to complete?
6-8 months
4 main functions/processes of management
POLC
Planning
Organizing
Leading/Directing
Controlling
Management process:
manager determines how best to accomplish a set goal
Planning
Management process:
manager determines how best to allocate resources to achieve the goal
Organizing
Management process:
involves the manager motivating employees to work toward the goal
Directing/Leading
Management process:
requires the manager to evaluate and monitor their progress
Controlling
Management process: POLC
Identify goals
Planning
Management process: POLC
Evaluate current situations
Planning
Management process: POLC
Establish time frame
Planning
Management process: POLC
Set objectives
Planning
Management process: POLC
Forecast resource
Planning
Management process: POLC
Implement plan
Planning
Management process: POLC
Obtain feedback
Planning
Management process: POLC
Formal heirarchy
Organizing
Management process: POLC
Informal relationship
Organizing
Management process: POLC
Leadership
Directing
Management process: POLC
Time allocation
Directing
Management process: POLC
Instructions
Controlling
Management process: POLC
Follow up
Controlling
Management process: POLC
Modification
Controlling
