L5 - Training & Development

Question 1

An important part of any organization to ensure that an employee is able to do his job well.

Answer 1

Training and Development

Question 2

Defined as the learning activity that is RELATED TO THE “CURRENT JOB”
OF THE EMPLOYEE and where its effectiveness will be based on application of skills on
the job.

Answer 2

Training

Question 3

This tackles current RESPONSIBILITIES AND IS GIVEN AT A NEEDS NOW BASIS.

Answer 3

Training

Question 4

A “MORE FUTURE-ORIENTED” in such a way that it is a preparation for a future career goal, path or job that is identified by the organization or
individual.

Answer 4

Development

Question 5

Organizations with a _________________ are able to minimize productivity loss and operational costs due to human errors in carrying out a certain task.

Answer 5

GOOD TRAINING PLAN

Question 6

The most commonly known process for training is called the _____ process or the
_____, _____, _____, _____, and _____ process.

Answer 6

ADDIE

Analyze,
Design,
Develop,
Implement,
Evaluate

Question 6

In this stage, a practitioner will study business and individual needs and the gaps that
need to be filled in order to obtain the best performance from the employee. This can be done through a training needs analysis or TNA.

Answer 6

Analyze

Question 7

The stage where a practitioner will articulate learning objectives, program structure,
duration, instruction methods, subject matter qualifications, and other resources.

Answer 7

Design

Question 8

A training design is _____, _____, and _____. Each element must
be designed with attention to detail to ensure that learning objectives are met at the end of
the program.

Answer 8

INTENTIONAL, SYSTEMATIC AND SPECIFIC

Question 9

In this stage, a practitioner together with the SUBJECT MATTER EXPERT will
continue to enhance the work done in the design stage.

Answer 9

Develop

Question 10

The stage where the subject matter expert (SME) will now take center stage and teach the designed module to
his training participants.

Answer 10

Implement

Question 10

In this stage, the SME and practitioner can assess FOUR levels of evaluation based on
Dr. Don Kirkpatrick’s model.

Answer 10

Evaluate

Question 10

What are the Four Levels of Training Evaluation according to Dr. Kirkpatrick’s model?

Answer 10

L1 - Reaction
L2 - Learning
L3 - Behavior
L4 - Results

Question 11

Level of Training Evaluation

The degree to which participants find the training favorable, engaging and relevant to their jobs

Answer 11

Reaction

Question 11

Level of Training Evaluation

The degree to which participants acquire the intended knowledge, skills, attitude, confidence and commitment based on their participation in the training

Answer 11

Learning

Question 12

Level of Training Evaluation

The degree to which participants apply what they learned during training when they are back on the job

Answer 12

Behavior

Question 13

Level of Training Evaluation

The degree to which targeted outcomes occur as a result of the training and the support and accountability package

Answer 13

Results

Question 14

What are the different Types of Training?

Answer 14

• Onboarding
• Continuing education
• Functional/Technical Training
• Soft-skill Training
• Professional Training
• Leadership Training

Question 15

This type of training orients new employees on the background of the organization, culture and protocols. This may also be an orientation regarding a certain job that is new and how
this is done.

Answer 15

Onboarding

Question 15

On the Job Learning

An employee may follow a more experienced employee to learn about a new job in
the organization, this involves following someone to different meetings, etc

Answer 15

Job shadowing

Question 16

This type of training normally is related to the job thereby targeting functional competencies or the technical components of one’s job

Answer 16

Functional/Technical training

Question 16

Education refers to a formal schooling taken from universities. This type of training would entail obtaining a post-graduate degree.

Answer 16

Continuing education

Question 17

This training would be geared towards obtaining and maintaining one’s license to carry out his work. Professionals need continuing educational units to keep abreast of new trends in their field.

Answer 17

Professional training

Question 17

This training focuses on developing leadership traits on employees to
prepare them to better lead their people.

Answer 17

Leadership training

Question 17

These trainings may include values workshops, personality enhancements,
communication programs. These training programs target competencies that help one have better
interaction and social skills

Answer 17

Soft skills training

Question 18

Methods of Training

The __________ rule is normally followed to ensure proper distribution of learning methods. This
model is considered to have maximum learning advantages for participants.

Answer 18

70-20-10

Question 18

On the Job Learning

An employee may be given more tasks on top of what is assigned to him to expand
his skill set

Answer 18

Job expansion

Question 18

On the Job Learning

One may be included in a cross-functional team to do a project for the organization, this allows the employee to be exposed to different functions and people in the organization

Answer 18

Special projects

Question 19

On the Job Learning

An employee may be transferred to other jobs that may be related to his function

Answer 19

Job rotation

Question 19

In the 70-20-10 rule, SEVENTY PERCENT of learning is recommended to be done through ___________________
experiences. TWENTY PERCENT of learning is recommended to be done through ______ while the remaining TEN PERCENT is recommended to be done through _______________.

Answer 19

• hands on learning
• others
• formal classroom training

Question 20

On the Job Learning

One may be given extra work to find out what else a person can do and allow him to expand his role.

Answer 20

Stretch assignments

Question 21

Learning from Others

This involves a coach who will have open discussions with the employee regarding a
certain work issue, answers are drawn from employees for ownership

Answer 21

Coaching

Question 21

Learning from Others

This is similar to coaching except is done by a MORE SENIOR ORGANIZATION
OFFICIAL, this may include work concerns, and similar interests and values

Answer 21

Mentoring

Question 21

Formal Training

Traditional classroom training where a teacher downloads new concepts

Answer 21

Face to face training

Question 21

Formal Training

Similar to face to face training but done virtually

Answer 21

E-learning

Question 22

A process by which one evaluates what are the gaps that needs to be addressed by a training

Answer 22

Training Needs Analysis