L4 - Performance Management

Question 1

This is about ensuring employee productivity and effectivity in achieving set goals and targets. It is a cycle of planning, monitoring, reviewing and evaluating outcomes based on set targets

Answer 1

Performance management

Question 2

What are the 4 Cycles of Performance Management

Answer 2

1. Planning
2. Monitoring
3. Developing
4. Evaluating

Question 2

It is defined as the ability to produce outputs or results.

Answer 2

Performance

Question 2

What are the Performance Issues in the Workplace

Answer 2

• Absenteeism and Tardiness
• Personal Work During Office Hours
• Confidentiality
• Personal Problems
• Conflict

Question 2

The two methods of assessing performance are ____ & ____.

Answer 2

• traditional
• modern

Question 3

A traditional way of appraising an employee is where the manager writes an essay of accomplishments and challenges.

Answer 3

NARRATIVES

Question 3

A traditional method of appraising employees that would require ticking of boxes.

Answer 3

CHECKLIST APPRAISALS

Question 4

A traditional method of appraising employees where the manager will cite specific instances an employee displayed a certain behavior or how one was able to accomplish a target.

Answer 4

CRITICAL INCIDENTS

Question 5

A traditional and most common way of evaluation is in which the employee is rated based on a scale. At times, employees are ranked and forcefully distributed based on a BELL CURVE.

Answer 5

Rating

Question 5

A new way of approach to appraising employees would be obtaining data taken from the superior, employee, his peers and customers to have a holistic view of the
employee’s performance

Answer 5

360 FEEDBACK

Question 6

This modern way of appraising employees allows employees to set specific goals and managers checking on the accomplishment of these from time to time.

Answer 6

Management by objectives (MBO)

Question 7

This modern way of appraising employees makes use of a five to nine-point scale where it
integrates the narrative, critical incidents, and quantified ratings in the scale.

Answer 7

Behaviorally Anchored Rating Scale (BARS)

Question 8

What are the Problems and Pitfalls of Performance Management

Answer 8

• Bias
• Halo effect
• Recency effect
• Unequal rating measures

Question 8

Problems and Pitfalls of Performance Management

Generalizations whether positive or negative affecting several performance categories thereby affecting the overall performance rating

Answer 8

Halo effect

Question 8

Problems and Pitfalls of Performance Management

A preconceived notions whether positive or negative against an employee may sometimes influence their performance rating.

Answer 8

Bias

Question 8

Problems and Pitfalls of Performance Management

The tendency for the rater to remember that most recent event/situation when doing
the appraisal evaluation

Answer 8

Recency Effect

Question 8

Problems and Pitfalls of Performance Management

One manager may rate his staff too leniently or too strictly as compared to another manager or rate one staff too leniently or too strictly as compared to another staff

Answer 8

Unequal Rating measures

Question 9

A stage in performance management that sets objectives.

Answer 9

Planning

Question 9

A stage in performance management that constantly checks in the progress of the
employee in achieving his objectives.

Answer 9

Monitoring

Question 9

A stage in performance management that identifies the performance gaps and learning
solutions to address these.

Answer 9

Developing -

Question 10

A stage in performance management that ASSESS the performance of the employee.

Answer 10

Evaluating