L5 Communication for Rapport

Question 1

importance of establishing rapport in communication

Answer 1

pts and family are often not functioning their best when we interact
it’s important to make them feel comfortable

Question 2

3 important aspects of communication

Answer 2

communication skills: speak, body lng, writing, etc
interpersonal skills: with pts, families, colleagues, etc
constructive feedback: seek out and use when provided

Question 3

quantum interpretation

Answer 3

thinking of people as constant energy sources set in constant motion

Question 4

psychoneuroimmunology

Answer 4

addresses our energy flow as a force that responds to our chemistry, mind, and body
they are unified as a whole vital energy

Question 5

neurolinguistic psychology

Answer 5

neurology, language, and behavior and interrelated and can be changed using specific interventions
the meaning of communications you give are based on the responses you get

Question 6

3 NLP strategies to establish rapport

Answer 6

matching
pacing
leading

Question 7

matching

Answer 7

subtly match other person’s body language
help get the other person’s POV and feel what they’re feeling

Question 8

pacing

Answer 8

match posture, tone, and speed of speaking
useful for managing intense emotions when communicating

Question 9

leading

Answer 9

change behavior
respond to what is seen/heard/felt in interaction

Question 10

active listening techinques

Answer 10

restatement
reflection
clarification

congruence
matching
pacing
leading

Question 11

restatement

Answer 11

exactly restate what the patient said
use sparingly when appropriate

Question 12

reflection

Answer 12

reflect on situation and response to get to the bottom of what is going on w the pt

Question 13

clarification

Answer 13

use as a statement, not a question
state what pt said in clarified way?