L3 - Operation strategy

Question 1

What roles can the operation function have?

Answer 1

As an implementer, operations implement the business strategy
As a supporter, operations support the business strategy
As a driver, operations drive the business strategy

Question 2

What is strategy?

Answer 2

Setting broad goal that help the organization achieve their goals

Question 3

What are the strategic decisions?

Answer 3

Strategic decisions are widespread, define the organization’s position in its environment and help achieve its goals

Question 4

Operations VS Operational

Answer 4

Operations: resources that create the products and services
Operational: detailed, day-to-day activities

Question 5

Operation strategy VS Operation management differences

Answer 5

OS - long term/ OM - short term
OS - Macro of all operations/ OM - micro processing
OS - aggregated/ OM - detailed
OS - philosofical/ OM - concreate

Question 6

What are the four prospectives of operation strategy?

Answer 6

Top down: what the company wants
Market requirements: what the market requirements need
Bottom up: what day-to-day experience say the strategy should be?
Operation resources perspective: what the capability of the resource is

Question 7

What are the top-down and bottom-up strategies?

Answer 7

Corporate strategy
Business strategy
Operation Strategy
Operational experience

Question 8

What is Mintzberg’s concept of emergent strategy?

Answer 8

Indented strategy > deliberate strategy > realized strategy

1. Unrealized strategy
2. Emergent strategy

Question 9

What are the operations resources perspective?

Answer 9

Resources constraints, and capabilities
Intangible resources
Strategic resources and sustainable competitive advantage