L1 - operation management Flashcards
chapter 1
what is operation management?
the activities and responsibilities of production and delivery of products and services
what is operation function?
the arragement of devoting resources to production and delivery of products and services
models of operation management
tranforming resources and transformed resources
transformed resources
materials, information, customers
materials - transforming materials
- change location
- change possession
- storage
info - trasform, possession, location
customers - change physical properties, accommodation, phychological state
trasforming resources
facilities, staff
outputs of transforming resources
tangible, storage, transportability, customer contact, quality
What are the operation levels and their flows?
like supply network, operation and process
- supply network - flow between operations
- operation - flow between processes
- processes - flow between resources
What are the 4 V’s
value, visibility, volume, variety of demand
In what way does the tranformation process model describes the operations?
model that describes operations in terms of their input, tranformating resources and output
