Kurt Lewin’s

Question 1

are those that push in a direction that causes change to occur.

Answer 1

Driving forces

Question 2

are those forces that counter the driving forces.

Answer 2

Restraining forces

Question 3

is a state of being where driving forces equal restraining forces, and no change occurs.

Answer 3

Equilibrium

Question 4

— the process which involves inding a method of making it possible for people to let go of an old pattern that was somehow counterproductive.
— Educate, Inform (What, Why, When, How), Consult
— “Readiness to Change”

Answer 4

The Unfreezing

Question 5

— “moving to a new level” involves a process of change in thoughts, feeling, behavior, or all three, that is in some way more liberating or more productive.
— Praise, Encourage, Lead, Train

Answer 5

The Change stage

Question 6

— establishing the change as the new habit, so that it now becomes the “standard operating
procedure.”
— Set Performance Indicators, Monitor and Evaluate

Answer 6

The Refreezing stage