KT6: 1.4.4 motivation in theory, 1.4.5 leadership

Question 1

Division of labor

Answer 1

subdividing a task into a number of activities, enabling workers to specialise and therefore become very effective at completing what may be a small, repetitive task

Question 2

Hygiene factors

Answer 2

‘everything that surrounds what you do in the job’, such as pay, working conditions and social status

Question 3

Job satisfaction

Answer 3

the sense of well-being and achievement that stems from a satisfying job

Question 4

piece rate

Answer 4

paying workers per piece they produce (eg: £2 per pair of jeans made)

Question 5

Productivity

Answer 5

output per person

Question 6

Trade union

Answer 6

an organisation that represents that interests of staff at the workplace

Question 7

Flexitime

Answer 7

giving staff flexibility over their arrival and leaving times as long as the right number of hours are completed

Question 8

Kaizen

Answer 8

continuous improvement, usually achieved by workforce engagement and involvement (as opposed to automation)

Question 9

Motivation

Answer 9

to Professor Herzberg, it means doing something because you want to do it; most business leaders think of it as prompting people to work hard

Question 10

quality circles

Answer 10

discussion groups in which staff discuss an operational problem with a view to recommending a solution to management

Question 11

Remuneration

Answer 11

all the financial rewards received by an employee:pay, pension contributions, bonuses and any ‘fringe benefits’ such as a company car