KT20: 2.4.4 quality management Flashcards
1
Q
competitiveness
A
the extent to which a firm can stand up to-or beat- its rivals
2
Q
right first time
A
avoiding mistakes and therefore achieving high quality with no wastage of time or materials
3
Q
trade-off
A
accepting less of one thing to achieve more of another
4
Q
zero-defects
A
eliminating quality defects by getting things right first time
