KPI, Values, Mission

Question 1

What are our Values

Answer 1

• Friendly
• Agile
• Innovative
• Reliable

Question 2

What is our Vision?

Answer 2

Delivering the next generation of rail travel to Sydney

Question 3

What is our mission?

Answer 3

Seamlessly connect people to the opportunities that matter to them

Question 4

What are the organisations KPI’s?

Answer 4

1. Train Cleanliness & Graffiti
2. Station Cleanliness & Graffiti
3. Public Area & Rail Corridor Cleanliness, Condition and Graffiti
4. Customer Information During Service Disruption
5. Gate Management
6. Customer Satisfaction Survey
7. Complaints Management
8. On Train Environment
9. Station Environment
10. Lift & Escalator Access
11. Other Assets Availability

Question 5

What are our core competencies?

Answer 5

-Leadership Skills
-Teamwork
-Situational Awareness
-Communication Skills (inc critical comm)
-Communication Style
-Managing Multiple & Competing Priorities
-Ability to Make Decisions & Problem Solve
-Self Management