Job Roles

Question 1

What are the four main levels of staff?

Answer 1

1. Directors
2. Managers
3. Supervisors
4. Team Workers

Question 2

What are directors?

Answer 2

Directors are senior managers of the hole company. They are responsible for everything.

Question 3

What are directors responsible for?

Answer 3

Delivering long term strategy
Ensuring the business is managed in the most efficient and cost effective way
All the company’s physical, financial and human resources
Ensuring polices are implemented
Ensuring staff are motivated and productive

Question 4

What skills do directors need?

Answer 4

Leadership
Organisational
Analytical
Critical thinking
Project management
Productivity management
Business development
Strategic thinking

Question 5

What experience do directors need?

Answer 5

Experience in a managing role

Question 6

What degrees or qualifications do directors need?

Answer 6

University degree is required
Master’s degree is often preferred

Question 7

What are managers?

Answer 7

Managers are in charge of a specific area in the company. There are often three levels of managers: junior, middle and senior.

Question 8

What are managers responsible for?

Answer 8

Setting objectives for their area
Managing financial, physical and human resources for their area
Producing reports on performance to directors
Motivating the people in their area
Managing the performance of their subordinates
Managing the budget for their area
Maximising output/sales to maximise revenue

Question 9

What skills do managers need?

Answer 9

Leadership
Motivating
Planning and prioritising workloads
Grasping new concepts quickly
Multi-tasking
Working under pressure
Shrewd business sense
Well developed commercial awareness
Team worker

Question 10

What experience do managers need?

Answer 10

Experience in a managing role.

Question 11

What degrees or qualifications do managers need?

Answer 11

University degree in a business related subject

Question 12

What are supervisors?

Answer 12

Supervisors are responsible for a group of people or a team.

Question 13

What are supervisors responsible for?

Answer 13

Managing the budget in their area
Setting individual targets
Motivating their team
Performance management
Dealing with performance issues and conflicts within the team
Allocating tasks to team members
Producing rotas
Training new members

Question 14

What skills do supervisors need?

Answer 14

Leadership
Motivational
Spoken and written communication
Building relationships
Planning and prioritising workloads

Question 15

What experience do supervisors need?

Answer 15

1-2 years experience

Question 16

What degrees or qualifications do supervisors need?

Answer 16

Work-based qualifications is often preferred

Question 17

What are team workers?

Answer 17

Team workers are responsible for day to day work and are not in charge of anybody.

Question 18

What are team workers responsible for?

Answer 18

Working with other team workers to meet team targets
Utilising physical resources as effectively as possible
Managing own time and workload
Following directions of supervisors

Question 19

What skills do team workers need?

Answer 19

Customer service
Communication skills
Team player
Numeracy and literacy
Reliability
Time management

Question 20

What experience do team workers need?

Answer 20

No formal experience

Question 21

What degrees or qualifications do team workers need?

Answer 21

Some are needed for some jobs