Job Roles Flashcards
What are the four main levels of staff?
- Directors
- Managers
- Supervisors
- Team workers
What are directors?
Directors are senior managers of the hole company
They are responsible for everything
What are directors responsible for?
Delivering long term strategy
Ensuring the business is managed in the most efficient and cost effective way
All the company’s physical, financial and human resources
Ensuring policies are implemented
Ensuring staff are motivated and productive
What skills do directors need?
Leadership
Organisational
Analytical
Critical thinking
Project management
Productivity management
Business development
Strategic thinking
What experience do directors need?
Experience in a managerial role
What degrees or qualifications do directors need?
University degree is required
Master’s degree is often preferred
What are managers?
Responsible for a specific area or department in the company
There are often three levels of managers: junior, middle and senior.
What are managers responsible for?
Setting objectives for their area
Managing financial, physical and human resources for their area
Producing reports on performance to directors
Motivating the people in their area
Managing the performance of their subordinates
Managing the budget for their area
Maximising output/sales to maximise revenue
What skills do managers need?
Leadership
Motivating
Planning and prioritising workloads
Grasping new concepts quickly
Multi-tasking
Working under pressure
Shrewd business sense
Well developed commercial awareness
Team worker
What experience do managers need?
Experience in a managerial role
What degrees or qualifications do managers need?
University degree in a business related subject
What are supervisors?
Responsible for a group of people or a team within a department
What are supervisors responsible for?
Managing the budget in their area
Setting individual targets
Motivating their team
Performance management
Dealing with performance issues and conflicts within the team
Allocating tasks to team members
Producing rotas
Training new members
What skills do supervisors need?
Leadership
Motivational
Spoken and written communication
Building relationships
Planning and prioritising workloads
What experience do supervisors need?
1-2 years experience
What degrees or qualifications do supervisors need?
Work-based qualifications is often preferred
What are team workers?
Team workers are responsible for day to day work and are not in charge of anybody
What are team workers responsible for?
Working with other team workers to meet team targets
Utilising physical resources as effectively as possible
Managing own time and workload
Following directions of supervisors
What skills do team workers need?
Customer service
Communication skills
Team player
Numeracy and literacy
Reliability
Time management
What experience do team workers need?
No formal experience
What degrees or qualifications do team workers need?
Some are needed for some jobs
