Functional Areas Flashcards
Define the phrase ‘functional areas’.
The different departments in a business
What are the different functional areas?
Customer service
Human resources
Finance
Marketing
IT
Maintenance
Production
Sales
Administration
Purchasing
Describe the role of someone working in sales.
Have sale targets that they must meet on a weekly basis
Need to have good knowledge of the products they sell so that they can give advice and information to the customers
Describe the role of someone working in purchasing.
Work with suppliers to get the best deals
Must ensure that they purchase the right products to put on the shelves
If they are not happy with a supplier they can switch to another one
Describe the role of someone working in finance.
In charge of keeping all financial records
Check the business has paid their suppliers and that the wages of their staff are paid correctly and on time
Ensure the business does not overspend
Describe the role of someone working in administration.
Support all the other departments
Carry out basic administrative tasks such as opening post, sending emails and filing documents
Often arrange meetings and prepare documents
Describe the role of someone working in human resources.
In charge of recruiting new employees
Must make sure that they find the right person for the job
Arrange training for staff
Make sure staff are treated well
Describe the role of someone working in IT.
Look out for new computer packages that will help out business
Must help any staff who are struggling with their computers
Repair the computers.
Describe the role of someone working in marketing.
Carry out research to see what the customers wants
Help to create adverts
Ensure that the internet site is up to date and looking good
Describe the role of someone working in customer services.
Answer customer enquiries about products and services
Solve customer problems such as refunds and exchanges
Record all customer feedback and use this to give their customers a better service
