Functional Areas Flashcards
Define the phrase ‘functional areas’?
The different departments in a business.
What are the different functional areas?
Customer Service
Human Resources
Finance
Marketing
IT
Maintenance
Production
Sales
Administration
Purchasing
Describe the role of someone working in sales.
They have sale targets that they must meet on a weekly basis. They need to have good knowledge of the products they sell so that they can give advice and information to the customers.
Describe the role of someone working in purchasing.
They work with suppliers to get the best deals. They must ensure that they purchase/buy the right products to put on the shelves. If they are not happy with a supplier they can switch to another one.
Describe the role of someone working in finance.
They are in charge of keeping all financial records. They check the business has paid their suppliers and that the wages of their staff are paid correctly and on time. They ensure that they do not overspend.
Describe the role of someone working in administration.
They support all the other departments. They carry out basic administrative tasks such as opening post, sending emails and filing documents. They often arrange meetings and prepare documents.
Describe the role of someone working in human resources.
They are in charge of recruiting new employees. They must make sure that they find the right person for the job. They also arrange training for staff and make sure that staff are treated well.
Describe the role of someone working in IT.
They look out for new computer packages that will help our business. They must help any staff who are struggling with their computers and sometimes they need to repair the computers.
Describe the role of someone working in marketing.
They carry out research to see what the customers wants. They help to create adverts for the TV, newspapers and the internet. They also ensure that the internet site is up to date and looking good.
Describe the role of someone working in customer services.
They answer customer enquiries about products and services. They do their best to solve customer problems such as refunds and exchanges. They record all customer feedback and use this to give their customers a better service.
