job performance

Question 1

a basic model of performance:

_ -> effectiveness -> _

Answer 1

performance, productivity

Question 2

3 facets of job performance:

1. organizational _
2. _ performance
3. _ work behaviours

Answer 2

citizenship, adaptive, counterproductive

Question 3

production data: results of work comprising things that can be _, seen, and _, based on specific _ of job tasks

Answer 3

counted, compared, nature

Question 4

judgemental data: an individual _ with the work of another is required to _ the work, usually done by the immediate _

Answer 4

familiar, judge, supervisor

Question 5

e.g. of judgemental instrument: _ (3), used for evaluating _

Answer 5

360 Degree Feedback, managers

Question 6

issues with judgemental data: _ and inadvertent bias, may be based on _ data

Answer 6

intentional, production

Question 7

organizational citizenship behaviours: not _ part of the job, but done by a worker to _ other workers or the organization

Answer 7

formally, assist

Question 8

e.g. of OCBs:

Answer 8

helping behaviour, individual initiative, self-development

Question 9

OCBs increasingly used for _

Answer 9

teams

Question 10

OCBs are _ judgemental scales, so may be _

Answer 10

self-reported, biased

Question 11

adaptive performance: a _ change in the thinking or behaviour of an _ because of _ (3) change in work activities or environment

Answer 11

deliberate, individual, anticipated or existing

Question 12

counterproductive work behaviours: _ performance actions that _ the organization

Answer 12

undesirable, harm

Question 13

_ tests developed to identify applicants with _ than normal probability of CWB

Answer 13

integrity, higher

Question 14

CWB costs _ of dollars

Answer 14

billions

Question 15

OCBs and CWBs are _ correlated, they are two _ constructs

Answer 15

negatively, distinct

Question 16

Campbell's Model of Job Performance:
3 direct _ of job performance:
1. _ knowledge
2. _ knowledge and skill
3. _

Answer 16

determinants, declarative, procedural, motivation

Question 17

Campbell’s Model of Job Performance has a _ of CWBs and OCBs

Answer 17

crossover

Question 18

COW (Blumberg and Pringle, 1982):

performance = f(_)

Answer 18

C (capacity) X O (opportunity) X W (willingness)

Question 19

ways to improve employee’s _ to perform:

1. _ change
2. more efficient _ (2)
3. _ of challenging and important _

Answer 19

opportunity, technology, workflow systems, delegation, tasks

Question 20

characteristics of job performance measures:

_, _, _, _

Answer 20

individualization, relevance, variance, measurability

Question 21

companies need to provide _ and regular _

Answer 21

instant, feedback

Question 22

criterion problem: no _ standard criterion against which to _ criterion measures

Answer 22

empirical, validate

Question 23

the stability or consistency of the actual criterion is called criterion _

Answer 23

reliability

Question 24

criterion validity: while some criteria are reliable, they may lack validity, they may not _ the _ that is intended

Answer 24

serve, purpose

Question 25

range _: _ of the range of the performance measure

Answer 25

restriction, curtailment

Question 26

_ between theoretical criterion and actual criterion represent criterion _ (3)

Answer 26

differences, deficiency and contamination

Question 27

use _ (2) for selection

Answer 27

composite criterion

Question 28

use _ (2) for research

Answer 28

multiple scores

Question 29

criterion deficiency: actual criterion is _ information that is part of the behaviour one is trying to measure

Answer 29

missing

Question 30

criterion _: actual criterion includes information _ to the behaviour one is trying to measure

Answer 30

contamination, unrelated