ITM Chap 2

Question 1

Management Information Systems (MIS)

Answer 1

A specific category of information systems that serve middle management.provides reports on organizations current performance that are used to monitor and control the business and predict future performance. Are not flexible and have little analytical capability

Question 2

Decision-support Systems (DSS)

Answer 2

Support non-routine decision making (unique and rapidly changing problems)

Question 3

Portal

Answer 3

Web interface for presenting integrated personalized content from a variety of source. Also refers to a Web site service that provides an initial point of entry

Question 4

Digital Dashboard

Answer 4

Displays all of a firm’s key performance indicators as graphs and charts on a single screen to provide a one-page overview of all the critical measurements necessary to make key executive decisions.

Question 5

Enterprise Applications

Answer 5

Systems that focus on functional areas like executing business processes across the firm and include all levels of management. Allow businesses to become more flexible and productive by coordinating business processes and integrating groups of processes to focus on efficient management of resources and customer service

Question 6

Interorganizational System

Answer 6

automates the flow of into across the organizational boundaries. Ex: Supply Chain Managment System

Question 7

E-business

Answer 7

use of digital technology and the internet to execute major business processesused for activities for internal management and coordination with suppliers and business partners

Question 8

Collaboration

Answer 8

working with others to achieve shared and explicit goals

Question 9

Teams

Answer 9

group of people in a business organized to achieve the team mission

Question 10

Virtual Worlds

Answer 10

online 3-D environments populated by ‘residents’ who have built graphical representations of themselves known as ‘avatars’

Question 11

Telepresence Technology

Answer 11

integrated audio/visual environment that allows a person to give the appearance of being present at a location

Question 12

Information Systems Department

Answer 12

the formal organizational unit that is responsible for the information systems function in the organization

Question 13

Information Systems Managers

Answer 13

leaders of the various specialists in the information systems department

Question 14

Chief Information Officer (CIO)

Answer 14

Senior manager in charge of the information systems function in the firm

Question 15

Chief Knowledge Officer (CKO)

Answer 15

Senior executive in charge of the organization’s knowledge management program

Question 16

Chief Privacy Officer (CPO)

Answer 16

Executive responsible for ensuring the company complied with existing data privacy laws

Question 17

End Users

Answer 17

those employee in an organization outside the information systems group for whom applications are developed and who will use the application or system

Question 18

Programmers

Answer 18

highly trained technical specialists who write computer software instructions

Question 19

3 Major Changes in Technology

Answer 19

• The emerging mobile digital platform - The growth of online software as a service - The growth in cloud computing,

Question 20

Business Processes

Answer 20

refer to the unique ways in which organizations coordinate work, information, and knowledge, and the ways in which management chooses to coordinate work

Question 21

Transaction Processing System (TPS)

Answer 21

Performs and records the daily routine transactions necessary to conduct business, such as sales order entry, hotel reservations etc.. It is used by operational managers and produces info for other systems

Question 22

Business Inteligence

Answer 22

A contemporary term for data and software tools for organizing, analyzing, and providing access to data to help managers and other enterprise users make more informed decisions

Question 23

Executive Support System

Answer 23

They address nonroutine decisions requiring judgment, evaluation, and insight, because there is no agreed-on procedure for arriving at a solution. They are used by senior management

Question 24

Enterprise System / Enterprise Resource Planing (ERP) System

Answer 24

Integrate business processes from all functional areas into a single software system

Question 25

Supply Chain Management System

Answer 25

These systems help suppliers, purchasing fi rms, distributors, and logistics companies share information about orders, production, inventory levels, and delivery of products and services so that they can source, produce, and deliver goods and services efficiently

Question 26

Customer Relationship Management System

Answer 26

Provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention.

Question 27

Knowledge Management System

Answer 27

KMS collect all relevant knowledge and experience in the fi rm, and make it available wherever and whenever it is needed to improve business processes and management decisions. They also link the fi rm to external sources of knowledge.

Question 28

E-commerce

Answer 28

The part of e-business that deals with the buying and selling of goods and services over the Internet

Question 29

Wikis

Answer 29

Type of Web site that makes it easy for users to contribute and edit text content and graphics without any knowledge of Web page development or programming techniques

Question 30

Virtual Meeting Systems

Answer 30

Videoconferencing and Web conferencing technologies

Question 31

Google Apps/ Google Sites

Answer 31

Google Sites users can design and populate Web sites in minutes and, without any advanced technical skills, post a variety of files including calendars, text, spreadsheets, and videos for private, group, or public viewing and editing. It is one of the most wildly used “free” online service for collaboration

Question 32

Microsoft SharePoint

Answer 32

The most widely adopted collaboration system for small and medium-sized fi rms that use Microsoft server and networking
products

Question 33

IBM’s Lotus Notes

Answer 33

The most widely used collaboration tool for very large firms