ITM Chap 2 Flashcards
Management Information Systems (MIS)
A specific category of information systems that serve middle management.provides reports on organizations current performance that are used to monitor and control the business and predict future performance. Are not flexible and have little analytical capability
Decision-support Systems (DSS)
Support non-routine decision making (unique and rapidly changing problems)
Portal
Web interface for presenting integrated personalized content from a variety of source. Also refers to a Web site service that provides an initial point of entry
Digital Dashboard
Displays all of a firm’s key performance indicators as graphs and charts on a single screen to provide a one-page overview of all the critical measurements necessary to make key executive decisions.
Enterprise Applications
Systems that focus on functional areas like executing business processes across the firm and include all levels of management. Allow businesses to become more flexible and productive by coordinating business processes and integrating groups of processes to focus on efficient management of resources and customer service
Interorganizational System
automates the flow of into across the organizational boundaries. Ex: Supply Chain Managment System
E-business
use of digital technology and the internet to execute major business processesused for activities for internal management and coordination with suppliers and business partners
Collaboration
working with others to achieve shared and explicit goals
Teams
group of people in a business organized to achieve the team mission
Virtual Worlds
online 3-D environments populated by ‘residents’ who have built graphical representations of themselves known as ‘avatars’
Telepresence Technology
integrated audio/visual environment that allows a person to give the appearance of being present at a location
Information Systems Department
the formal organizational unit that is responsible for the information systems function in the organization
Information Systems Managers
leaders of the various specialists in the information systems department
Chief Information Officer (CIO)
Senior manager in charge of the information systems function in the firm
Chief Knowledge Officer (CKO)
Senior executive in charge of the organization’s knowledge management program
Chief Privacy Officer (CPO)
Executive responsible for ensuring the company complied with existing data privacy laws
End Users
those employee in an organization outside the information systems group for whom applications are developed and who will use the application or system
Programmers
highly trained technical specialists who write computer software instructions
3 Major Changes in Technology
- The emerging mobile digital platform - The growth of online software as a service - The growth in cloud computing,
Business Processes
refer to the unique ways in which organizations coordinate work, information, and knowledge, and the ways in which management chooses to coordinate work
Transaction Processing System (TPS)
Performs and records the daily routine transactions necessary to conduct business, such as sales order entry, hotel reservations etc.. It is used by operational managers and produces info for other systems
Business Inteligence
A contemporary term for data and software tools for organizing, analyzing, and providing access to data to help managers and other enterprise users make more informed decisions
Executive Support System
They address nonroutine decisions requiring judgment, evaluation, and insight, because there is no agreed-on procedure for arriving at a solution. They are used by senior management
Enterprise System / Enterprise Resource Planing (ERP) System
Integrate business processes from all functional areas into a single software system
