ITM Chap 12

Question 5

Characterize Semistructured Decisons

Answer 5

Contains a combination of Structured and Unstructured..most decisions in a company are semistructured.

Question 8

Design

Answer 8

Explores ways of finding solutions for the problem

Question 9

Choice

Answer 9

Choosing the right solution.

Question 10

Implementation

Answer 10

Picking the solution and testing for ability to fix the problem and effectiveness

Question 13

What do Managerial Roles mean?

Answer 13

Expectations and activities of a manager in a company.

Question 14

What best describes managers as head of companies or representatives in outside world?

Answer 14

Interpersonal Roles.

Question 15

Managers process a lot of information and relay it to all the affected parties . This best describes managers as ?

Answer 15

Information Roles.

Question 16

Managers Ability to make Decisions.

Answer 16

Decision Role.

Question 17

Name 2 Factors that help make informative and educated real world decisions.

Answer 17

Information Quality and Management Filters.

Question 18

What does Management Filter do ?

Answer 18

Prevents irregularities and raises red flags if decisions made by managers are too risky.

Question 19

What are the benefits of data visualization tool?

Answer 19

Helps users see patterns and relationships in large sets .

Question 20

Name information system that shows problems using maps or geographical approach?

Answer 20

Geographic Information Systems.

Question 21

Describe in short Sensitivity Analysis

Answer 21

It is a model that asks what if questions to predict range of outcomes.Used when variable change frequently.

Question 22

What is a pivot table ?

Answer 22

A special feature of spreadsheets that perform multidimentional analysis to identify and understand patterns. They are used for semistructured decision making.

Question 23

Unstructured Decisions

Answer 23

The decision maker must provide judgment, evaluation, and insight to solve the problem. Each of these decisions is novel,
important, and non-routine, and there is no well-understood or agreed-on procedure for making them

Question 24

Structured Decisions

Answer 24

Repetitive and routine, and they involve a defi nite procedure for handling them so that they do not have to be treated each time as if they were new

Question 25

4 Steps in the Decision Making Process

Answer 25

• Intelligence
• Design
• Choice
• Implementation

Question 26

Intelligence

Answer 26

Discovering, identifying, and understanding the problems occurring in the organization—Why a problem exists, where, and what effects it is having on the firm

Question 27

Classical Model of Management

Answer 27

Henri Fayol’s 5 Functions:

Planning

Organizing

Coordinating

Deciding

Controling

Question 28

Organizational Inertia and Politics

Answer 28

Strong forces within organizations resist making decisions calling for major change

Question 29

Business Inteligence

Answer 29

Ability to take in data from their environment, understand the meaning and significance of the information, and then act appropriately

Question 30

6 Elements of the Business Inteligence Environment

Answer 30

• Data from the business environment
• Business Inteligence Infrastructure
• Business Analytics Toolset
• Managerila user and methods
• Delivery Platform
• User Interface

Question 31

6 Analytic Functionalities of BI

Answer 31

• Production Reports
• Parameterized Reports
• Dashboard / Scorecards
• Ad hoc query/ search/ report creation
• Drill Down
• Forecasts, scenarios, models

Question 32

Balanced Scorecard Method

Answer 32

A framework for operationalizing a firm’s strategic plan by focusing on measurable outcomes on four dimensions of firm performance: financial, business process, customer, and learning and growth

Question 33

Key Performance Indicators

Answer 33

Are used to measure each dimention of a firm’s performance

Question 34

Business Performance Management

Answer 34

A management methodology that attempts to systematically translate a firm’s strategy into operational targets

Question 35

Group Decision Support System

Answer 35

An interactive computer-based system for facilitating the solution of unstructured problems by a set of decision makers working together as a group in the same location or in different locations.