intro to communication skills Flashcards
what are the 3 groups of GMC outcomes for graduates
- professional values and behaviours
- professional skills
- professional knowledge
what are the 6 parts of professional values and behaviours
- professional ethics and responsibilities
- legal responsibilities
- patient safety and quality improvement
- dealing with complexity and uncertainty
- safeguarding vulnerable patients
- leadership and working
what are the 4 parts of professional skills
- communication and interpersonal skills
- diagnosis and medical management
- prescribing medications safely
- using information effectively and safely
what are the 6 parts of professional knowledge
- the health service and healthcare systems in the 4 countries
- applying biomedical scientific principles
- applying psychological principles
- applying social science principles
- health promotion and illness prevention
- clinical research and scholarship
how can you communicate clearly, sensitively and effectively (4)
- listening, sharing and responding
- demonstrating empathy and compassion
- demonstrating effective verbal and non verbal interpersonal skills
- making adjustments to their communication approach eg language barriers
problems with paternalism
‘Dr knows best’
patronising
neglects patient perspective and autonomy
can interfere with trust
who can be a third person in a consultation
relative
interpreter
technology
colleagues
why is communication important when optimising patient care (4)
- improves health outcomes
- reduces risk of medical errors
- facilities adherence to treatment
- minimises medical jargon
what are 7 characteristics of an effective consultation
- biopsychosocial approach
- holistic care
- doctor patient relationship
- organised and comprehensive
- active listening
- open questioning
- acknowledge and address patient cues
what is the calgary cambridge framwork
provides a practical, integrated method of teaching both the process of communication, as well as the effective gaining of content information.
it incorporates the importance of patient-centred medicine including the building of a relationship and shared decision making
what are the 5 steps to the calgary cambridge framework
- initiating the session
- gathering info
- physical examination
- explanation and planning
- closing the session
what are the 2 arrows down the side of the calgary cambridge framework
providing structure
and
building the relationship
what does LICEF stand for
L ifestyle
I ideas
C oncerns
E xpectations
F eelings
what are 8 things that can make a consultation challening
- breaking bad news
- angry patients
- confused patients
- language barriers
- cultural and social diversity
- sensory impairments
- ethical dilemmas
- dealing with sensitive issues
define empathy
awareness of mental/emotional state of another
