Interview Basics 1

Question 1

Oral communication

Answer 1

Audience awareness, presentation skills, critical listening, body language

Question 2

Written communication

Answer 2

Academic writing, revision and editing, critical reading, and Data presentation
- concise but clear understanding

Question 3

Non-verbal communication

Answer 3

Personal presentation (dress, hygiene, personal space), body language (active listening), Audience awareness (social intelligence, emotional intelligence)

Question 4

Opening introduction

Answer 4

“Hello, my name is student Dr. Ruh. I am working with your doctor today (Dr. X) as part of your healthcare team. I am here to collect some information on why you are here, perform an examination, and then report that information back to your doctor. Is that okay with you?
Before we begin, may I confirm your first and last name and date of birth? How old does that make you? Thank you. How would you like to be addressed?
What brings you in today OR How may I help you today?”

Question 5

Patient centered interviewing

Answer 5

centers on the patient’s needs, engages the patient to play a larger role, obtain more thorough and accurate history, better pt-phys rapport
- allow patient to tell their story and describe their needs before asking further questions.

Question 6

Physician centered interviewing

Answer 6

traditional way of interviewing focused on history taking. Jump to conclusions, may lose information in the history, items pertain to organ systems. - more interruptions by the physician

Question 7

Sequence for patient-centered medical interviewing

Answer 7

• introduce and build rapport
• elicit patient’s agenda
• list all their agenda items (Is there anything else?)
• Negotiate the agenda (which of these is most concerning?)
• discuss concerns with open ended questions
• Ask direct questions to gather more details, perform review of systems
• elicit patient’s perspective (how did that make you feel emotionally, what did you feel was the cause of x)
• Empathize
• Summarize
• transition - then gather additional data (Shx, Pmx, Psx Etc)

Question 8

Active listening skills

Answer 8

Smile, eye contact, posture, mirroring, minimize distractions

Question 9

Clear Communication

Answer 9

Avoid medical language, use simple terms for better understanding, written and oral communication should be given

Question 10

Empathy

Answer 10

• Naming (identify underlying emotion “seems like you are feeling”)
• Understand (“I can imagine how that would feel”, “I can understand why that might upset you”)
• Respect (give verbal and nonverbal evidence that their reaction is important “It must be a lot of stress to deal with …” “you have been through a lot”).
• Support (give a variety of resources, demonstrate a partnership)
• Explore (target questions to specifics of what the person has said, show explicit inerest in their emotions)

Question 11

SOAP note

Answer 11

Subjective, Objective, Assessment, Plan