Interview Flashcards
You have a high priority assignment to be doing right now. Another customer, frustrated, approaches you. What are a couple things you should do.
1) Empathize with them “I understand how frustrating it can be” and that you cannot help them at the present moment?
2) Document everything down for them so they know they haven’t been ignored and to get a “head start”
3) Repeat issues back. Can I help them meet any of their objectives using a colleague?
When gathering information on an issue with a client, what are three things to ask.
1) When did it start
2) Who does it affect
3)Have any changes been made (Like updates, hardware upgrades) since the system last worked.
4) Then try windows troubleshooters
Three examples of times you’ve solved a tech issue in the workplace.
LAPTOP VPN troubleshooter breaks DHCP on system
ROUTER IN KITCHEN - Router for staff room was in the kitchen, next to a warehouse.
BENT PINS- Got a new computer and it didn’t work out of the box. (Fans spun up, no display. Checked cables, looked at GPU, tried moving RAM. It was bent pins.)
3 Strengths
CURIOSITY - Love finding out more and spend a lot of time looking into things that I don’t understand.
EMPATHETIC - Able to understand the frustration of computers not working and how to sympathize with end users.
ABILITY TO PRIORITIZE - Knowing which systems and areas are critical to a business’ infrastructure is key
3 Weaknesses
APPLE OS
Lack of experience with apple products - I try to compensate for this through my Comptia A+ certifications
LETTING GO OF SUBJECTS I DON’T UNDERSTAND
I have a hard time letting go of something I don’t understand - Always wanting to know more, I don’t enjoy putting something down before I understand it fully.
TOO CRITICAL
I can be too critical of myself - Even if something is outside my area of expertise I will never mark my provided service as “perfect” because there will always be room to improve.
Why do you want to work here
I have a strong passion for IT and greatly respect that [company] do. I would love nothing more than to be a part of something so innovative.
-Want to work with like-minded people who also love technology and promote it. To support and be supported by them.
-Yearn to see the best and worst of IT and inevitably overcome it while helping others.
-I also wish to put my Comptia certification to good use and help other people see why technology is so great. Even if they start out hating it because it’s broken.
What are you hoping to get out of this role
I want to put my certification to use and make a difference
I want to see technology at its best and at its worst,
to struggle with it,
to learn from it, and inevitably, to help people.
What makes you unique.
My proactive nature and constant need for self-improvement means I never stagnate and am always on the incline. For me, IT is neither work nor play, but both, and I would never change that.
Why should we hire you?
My uniquely proactive and reactive approaches to IT situations put me ahead of the curve
My IT certification also proves my strong dedication to the field
Mention an example of a time you learned from a mistake in the workplace.
Booked wrong appointment type while new - took time to make flashcards for the appointment types
