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Understanding Yourself and Others > Interpersonal Communication > Flashcards

Interpersonal Communication Flashcards

1
Q

__________________________ is an interactional process in which one person sends a message to another

A

Interpersonal communication

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2
Q

_____________________ is not “one-way,” but bi-directional and interactional.

A

Interpersonal communication

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3
Q

The ____________________ is the person who initiates the message

A

Sender

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4
Q

The ____________________ is the person to whom the message is targeted

A

Receiver

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5
Q

The _________________________ is the information or meaning that is transmitted from the sender to the receiver

A

Message

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6
Q

The _____________________ refers to the sensory channel through which the message reaches the receiver

A

Channel

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7
Q

The _______________________ is any stimulus that interferes with accurately expressing or understanding a message

A

Noise

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8
Q

The ___________________ is the environment in which communication takes place

A

Context

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9
Q

The sender _________________ and the receiver __________________.

A

Encodes, decodes.

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10
Q

The primary benefit of ____________________ is being able to present yourself virtually to an online community.

A

Social networking sites (SNS)

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11
Q

One risk of ____________________ is loss of privacy if they are not careful.

A

Social networking sites (SNS)

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12
Q

_____________________________ is essential for many important aspects of life.

A

Effective communication

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13
Q

_______________________________ enhances satisfaction in relationships.

A

Good communication

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14
Q

____________________________ is a major cause of relationship break-ups.

A

Poor communication

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15
Q

______________________________ is the transmission of meaning from one person to another through means or symbols other than words

A

Nonverbal communication

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16
Q

Nonverbal communication ______________________: facial expressions and body posture can convey how we feel without words.

A

Conveys emotions

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17
Q

Nonverbal communication is __________________________: we use facial expressions, gestures, eye contact, vocal tone, and body language.

A

Multichanneled

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18
Q

Nonverbal communication is __________________________: body language can be difficult to interpret.

A

Ambiguous

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19
Q

Nonverbal communication may __________________________________-_: we may say one thing, but our body conveys something different.

A

Contradict verbal messages

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20
Q

Nonverbal communication is ____________________________: nonverbal signals vary from one culture to another.

A

Culture-bound

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21
Q

_________________________ is the study of personal space

A

Proxemics

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22
Q

__________________________ is a zone of space surrounding a person that is felt to ‘belong’ to that person

A

Personal space

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23
Q

What are the 4 main parts of active listening?

A

Non-verbal communication, verbal communication, responding to the speaker, and keeping the focus on them/letting them talk.

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24
Q

_____________________ govern the expression of emotion.

A

Display rules

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25
Q

_______________________ is the study of communication through body movements

A

Kinesics

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26
Q

_______________________________ emphasize the words we speak.

A

Hand gestures

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27
Q

________________________________ includes all vocal cues other than the content of the verbal message itself

A

Paralanguage

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28
Q

When using __________________________, finding the right balance is important

A

Eye contact

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29
Q

Understanding cultural differences in the amount of ________________________ conveys respect

A

Eye contact

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30
Q

________________________ involves leaning forward, relaxed posture, unobtrusive gestures

A

Body language

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31
Q

______________________________ include voice loudness, pitch, rate and fluency

A

Vocal qualities

32
Q

_________________________________ is clarification, paraphrasing, summarization

A

Verbal tracking

33
Q

___________________________ is the act of sharing information about yourself with another person

A

Self-disclosure

34
Q

_____________________________ is anxiety caused by having to talk with others

A

Communication apprehension

35
Q

_____________________________ is excessive concern with protecting oneself from being hurt

A

Defensiveness

36
Q

____________________________ is listening carefully only to then verbally attack the speaker

A

Ambushing

37
Q

________________________________ is being so self-absorbed the other person cannot equally participate

A

Self-preoccupation

38
Q

_____________________________ is low concern for self and others

A

Avoiding/withdrawing

39
Q

______________________________ is low concern for self, high concern for others

A

Accommodating

40
Q

___________________________ is high concern for self, low concern for others

A

Competing/forcing

41
Q

______________________________ is moderate concern for self and others

A

Compromising

42
Q

____________________________________ is high concern for self and others

A

Collaborating

43
Q

____________________________ involves acting in your own best interests by expressing your thoughts and feelings directly and honestly

A

Assertiveness

44
Q

__________________________ involves “giving in” to others

A

Submissive communication

45
Q

____________________________ focuses on saying and getting what you want at the expense of others

A

Aggressive communication

46
Q

_________________________________ is the process of forming impressions of others

A

Person perception

47
Q

Person perception relies on five key sources of information. What are they?

A

Appearance
Verbal behavior
Actions
Nonverbal messages
Situational cues

48
Q

__________________________ are those made quickly and based on only a few bits of information and preconceived notions

A

Snap judgments

49
Q

______________________________ require more controlled processing and tend to occur when forming impressions of others that can affect our happiness or welfare.

A

Systematic judgments

50
Q

_________________________ are inferences that people draw about the causes of their own behaviour, others’ behaviour, and events

A

Attributions

51
Q

__________________________ are when people attribute the cause of others’ behaviour to personal dispositions, traits, abilities, or feelings.

A

Internal attributions

52
Q

______________________________ are when people attribute the cause of others’ behaviour to situational demands or environmental constraints.

A

External attributions

53
Q

The _______________________________ refers to “the tendency to explain other people’s behaviour as the result of personal, rather than situational, factors

A

Fundamental attribution error

54
Q

A _________________________ is the tendency to blame victims for their misfortune, so that one feels less likely to be victimized in a similar way

A

Defensive attribution

55
Q

_____________________ is when forming impressions of others, we default to automatic processing.

A

Efficiency

56
Q

________________________ is when we “see what we expect to see” by focusing on aspects of the person that confirm our expectations.

A

Selectivity

57
Q

Once a perceiver has formed an impression of someone, they tune out subsequent information. This is called the _______________________.

A

Primacy effect

58
Q

_________________________ is the tendency to seek information that supports one’s beliefs while not pursuing disconfirming information

A

Confirmation bias

59
Q

____________________________ occur when expectations about a person cause them to behave in ways that confirm the expectations

A

Self-fulfilling prophecies

60
Q

________________________________ are cognitive “shortcuts” in which we categorize people on the basis of nationality, race, gender, etc.

A

Social categorizations

61
Q

People perceive similar individuals to be members of their ______________ and dissimilar people to be members of the ___________________.

A

ingroup (us) and outgroup (them)

62
Q

__________________________ are widely held beliefs that people have certain characteristics because of their membership in a particular group

A

Stereotypes

63
Q

___________________ is a negative attitude toward members of a group

A

Prejudice

64
Q

_______________________ involves behaving differently, usually unfairly, toward the members of a group

A

Discrimination

65
Q

_________________________ has declined in recent years but is still present and a more subtle (“modern”) form of discrimination has emerged.

A

Overt discrimination

66
Q

__________________________ occurs when people privately harbour negative attitudes toward minority groups but express them only when they feel such views are justified, or that it’s safe to do so.

A

Modern discrimination

67
Q

________________________________ require two or more groups to work together to achieve mutual ends and can reduce intergroup hostility.

A

Superordinate goals

68
Q

________________________________ occurs when people yield to real or imagined social pressure

A

Conformity

69
Q

_____________________________ occurs when people yield to social pressure in their public behaviour, even though their private beliefs have not changed

A

Compliance

70
Q

__________________________________ operates when people conform to social norms for fear of negative social consequences

A

Normative influence

71
Q

______________________________________ operates when people look to others for how to behave in ambiguous situations

A

Informational influence

72
Q

The ______________________________ states that once people agree to something, they will tend to stick with it

A

Consistency principle

73
Q

The _________________________________ is getting people to agree to a small request so that they agree to a larger request later

A

Foot-in-the-door technique

74
Q

The ____________________________________ is getting someone to commit to an attractive proposition before its hidden costs are revealed

A

Lowball technique

75
Q

The ____________________________________ exploits the tendency for people to think they should pay back in kind what they receive from others

A

Reciprocity principle

76
Q

The _________________________________________ involves making a large request that is likely to be turned down in order to increase the changes that people will agree to a smaller request later

A

Door-in-the-face technique

77
Q

The ___________________________ is when people believe that if something is scarce, it must be good, and they are more likely to buy it.

A

Scarcity principle

Understanding Yourself and Others (7 decks)

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