Interpersonal Communication

Question 1

__________________________ is an interactional process in which one person sends a message to another

Answer 1

Interpersonal communication

Question 2

_____________________ is not “one-way,” but bi-directional and interactional.

Answer 2

Interpersonal communication

Question 3

The ____________________ is the person who initiates the message

Answer 3

Sender

Question 4

The ____________________ is the person to whom the message is targeted

Answer 4

Receiver

Question 5

The _________________________ is the information or meaning that is transmitted from the sender to the receiver

Answer 5

Message

Question 6

The _____________________ refers to the sensory channel through which the message reaches the receiver

Answer 6

Channel

Question 7

The _______________________ is any stimulus that interferes with accurately expressing or understanding a message

Answer 7

Noise

Question 8

The ___________________ is the environment in which communication takes place

Answer 8

Context

Question 9

The sender _________________ and the receiver __________________.

Answer 9

Encodes, decodes.

Question 10

The primary benefit of ____________________ is being able to present yourself virtually to an online community.

Answer 10

Social networking sites (SNS)

Question 11

One risk of ____________________ is loss of privacy if they are not careful.

Answer 11

Social networking sites (SNS)

Question 12

_____________________________ is essential for many important aspects of life.

Answer 12

Effective communication

Question 13

_______________________________ enhances satisfaction in relationships.

Answer 13

Good communication

Question 14

____________________________ is a major cause of relationship break-ups.

Answer 14

Poor communication

Question 15

______________________________ is the transmission of meaning from one person to another through means or symbols other than words

Answer 15

Nonverbal communication

Question 16

Nonverbal communication ______________________: facial expressions and body posture can convey how we feel without words.

Answer 16

Conveys emotions

Question 17

Nonverbal communication is __________________________: we use facial expressions, gestures, eye contact, vocal tone, and body language.

Answer 17

Multichanneled

Question 18

Nonverbal communication is __________________________: body language can be difficult to interpret.

Answer 18

Ambiguous

Question 19

Nonverbal communication may __________________________________-_: we may say one thing, but our body conveys something different.

Answer 19

Contradict verbal messages

Question 20

Nonverbal communication is ____________________________: nonverbal signals vary from one culture to another.

Answer 20

Culture-bound

Question 21

_________________________ is the study of personal space

Answer 21

Proxemics

Question 22

__________________________ is a zone of space surrounding a person that is felt to ‘belong’ to that person

Answer 22

Personal space

Question 23

What are the 4 main parts of active listening?

Answer 23

Non-verbal communication, verbal communication, responding to the speaker, and keeping the focus on them/letting them talk.

Question 24

_____________________ govern the expression of emotion.

Answer 24

Display rules

Question 25

_______________________ is the study of communication through body movements

Answer 25

Kinesics

Question 26

_______________________________ emphasize the words we speak.

Answer 26

Hand gestures

Question 27

________________________________ includes all vocal cues other than the content of the verbal message itself

Answer 27

Paralanguage

Question 28

When using __________________________, finding the right balance is important

Answer 28

Eye contact

Question 29

Understanding cultural differences in the amount of ________________________ conveys respect

Answer 29

Eye contact

Question 30

________________________ involves leaning forward, relaxed posture, unobtrusive gestures

Answer 30

Body language

Question 31

______________________________ include voice loudness, pitch, rate and fluency

Answer 31

Vocal qualities

Question 32

_________________________________ is clarification, paraphrasing, summarization

Answer 32

Verbal tracking

Question 33

___________________________ is the act of sharing information about yourself with another person

Answer 33

Self-disclosure

Question 34

_____________________________ is anxiety caused by having to talk with others

Answer 34

Communication apprehension

Question 35

_____________________________ is excessive concern with protecting oneself from being hurt

Answer 35

Defensiveness

Question 36

____________________________ is listening carefully only to then verbally attack the speaker

Answer 36

Ambushing

Question 37

________________________________ is being so self-absorbed the other person cannot equally participate

Answer 37

Self-preoccupation

Question 38

_____________________________ is low concern for self and others

Answer 38

Avoiding/withdrawing

Question 39

______________________________ is low concern for self, high concern for others

Answer 39

Accommodating

Question 40

___________________________ is high concern for self, low concern for others

Answer 40

Competing/forcing

Question 41

______________________________ is moderate concern for self and others

Answer 41

Compromising

Question 42

____________________________________ is high concern for self and others

Answer 42

Collaborating

Question 43

____________________________ involves acting in your own best interests by expressing your thoughts and feelings directly and honestly

Answer 43

Assertiveness

Question 44

__________________________ involves “giving in” to others

Answer 44

Submissive communication

Question 45

____________________________ focuses on saying and getting what you want at the expense of others

Answer 45

Aggressive communication

Question 46

_________________________________ is the process of forming impressions of others

Answer 46

Person perception

Question 47

Person perception relies on five key sources of information. What are they?

Answer 47

Appearance Verbal behavior Actions Nonverbal messages Situational cues

Question 48

__________________________ are those made quickly and based on only a few bits of information and preconceived notions

Answer 48

Snap judgments

Question 49

______________________________ require more controlled processing and tend to occur when forming impressions of others that can affect our happiness or welfare.

Answer 49

Systematic judgments

Question 50

_________________________ are inferences that people draw about the causes of their own behaviour, others’ behaviour, and events

Answer 50

Attributions

Question 51

__________________________ are when people attribute the cause of others’ behaviour to personal dispositions, traits, abilities, or feelings.

Answer 51

Internal attributions

Question 52

______________________________ are when people attribute the cause of others’ behaviour to situational demands or environmental constraints.

Answer 52

External attributions

Question 53

The _______________________________ refers to “the tendency to explain other people’s behaviour as the result of personal, rather than situational, factors

Answer 53

Fundamental attribution error

Question 54

A _________________________ is the tendency to blame victims for their misfortune, so that one feels less likely to be victimized in a similar way

Answer 54

Defensive attribution

Question 55

_____________________ is when forming impressions of others, we default to automatic processing.

Answer 55

Efficiency

Question 56

________________________ is when we “see what we expect to see” by focusing on aspects of the person that confirm our expectations.

Answer 56

Selectivity

Question 57

Once a perceiver has formed an impression of someone, they tune out subsequent information. This is called the _______________________.

Answer 57

Primacy effect

Question 58

_________________________ is the tendency to seek information that supports one’s beliefs while not pursuing disconfirming information

Answer 58

Confirmation bias

Question 59

____________________________ occur when expectations about a person cause them to behave in ways that confirm the expectations

Answer 59

Self-fulfilling prophecies

Question 60

________________________________ are cognitive “shortcuts” in which we categorize people on the basis of nationality, race, gender, etc.

Answer 60

Social categorizations

Question 61

People perceive similar individuals to be members of their ______________ and dissimilar people to be members of the ___________________.

Answer 61

ingroup (us) and outgroup (them)

Question 62

__________________________ are widely held beliefs that people have certain characteristics because of their membership in a particular group

Answer 62

Stereotypes

Question 63

___________________ is a negative attitude toward members of a group

Answer 63

Prejudice

Question 64

_______________________ involves behaving differently, usually unfairly, toward the members of a group

Answer 64

Discrimination

Question 65

_________________________ has declined in recent years but is still present and a more subtle (“modern”) form of discrimination has emerged.

Answer 65

Overt discrimination

Question 66

__________________________ occurs when people privately harbour negative attitudes toward minority groups but express them only when they feel such views are justified, or that it’s safe to do so.

Answer 66

Modern discrimination

Question 67

________________________________ require two or more groups to work together to achieve mutual ends and can reduce intergroup hostility.

Answer 67

Superordinate goals

Question 68

________________________________ occurs when people yield to real or imagined social pressure

Answer 68

Conformity

Question 69

_____________________________ occurs when people yield to social pressure in their public behaviour, even though their private beliefs have not changed

Answer 69

Compliance

Question 70

__________________________________ operates when people conform to social norms for fear of negative social consequences

Answer 70

Normative influence

Question 71

______________________________________ operates when people look to others for how to behave in ambiguous situations

Answer 71

Informational influence

Question 72

The ______________________________ states that once people agree to something, they will tend to stick with it

Answer 72

Consistency principle

Question 73

The _________________________________ is getting people to agree to a small request so that they agree to a larger request later

Answer 73

Foot-in-the-door technique

Question 74

The ____________________________________ is getting someone to commit to an attractive proposition before its hidden costs are revealed

Answer 74

Lowball technique

Question 75

The ____________________________________ exploits the tendency for people to think they should pay back in kind what they receive from others

Answer 75

Reciprocity principle

Question 76

The _________________________________________ involves making a large request that is likely to be turned down in order to increase the changes that people will agree to a smaller request later

Answer 76

Door-in-the-face technique

Question 77

The ___________________________ is when people believe that if something is scarce, it must be good, and they are more likely to buy it.

Answer 77

Scarcity principle