Insist on the highest standards Flashcards
Describe a time when you refused to compromise your standards around quality/ customer service, and so on.
Tell me about a time when you were unsatisfied with the status quo.
Tell me about a time when you worked to improve the quality of a product/ service/ solution that was already getting good customer feedback.
Tell me about a time when you had to make a decision between standards and delivery
i had to make a decision on opting out of an SOP due to a time constraint. Last minute marketing campaign which means coming up with marketing assets immediately including signage.
Give me an example of a goal you’ve had where you wish you had done better
Describe the most significant continuous improvement project that you led.
The fixture evolution. This was a cross functional project with the store development team to figure out the optimal sku count per fixture. This was a whole new fixture package to align with the aesthetic of the Nike Well Collective.
A lot of trial and error and testing it out in the mockshop.
We finally landed a fixture ideation deck that demonstrates how the modular fixtures work together to present the optimal amount of skus.
how many stacks can go a fixture, what is the biggest area a platform needs to accommodate the largest size of a collection?
Tell me about a time when you used feedback about your team to drive a change.
The store team was frustrated with the execution and delivery. and the store team seemed clueless on how to merchandise.
I made a merchandising SOP to help guide the store team to process and merchandise the store using our flagship store.
