impact of It systems on organisations

Question 1

what are the main impacts of it systems on organisations?

Answer 1

• User experience
• Employee/customer needs
• Cost
• Implementation
• Replacement/intergration with other systems
• Working practices
• User support/staff training
• Secutity

Question 2

what are the main impacts of it systems on user experience in organisations?

Answer 2

-does the technology enhance what the users already do?
-will the system be easy to use?
will it increase performance?

Question 3

what are the main impacts of it systems on employee/customer need in organisations?

Answer 3

• losing touch, are businesses losing a personal touch while becoming more efficient?
• Big Brother, do customers/employees feel watched/monitored?

Question 4

what are the main impacts of it systems on cost in organisations?

Answer 4

• ongoing costs (maintenance, repairs to systems)

- people costs (training, hiring skilled personnel)

Question 5

what are the main impacts of it systems on implementation in organisations?

Answer 5

Timescale and downtime-how long is it going to take? Plan B? Minimisation of downtime?
Testing-how is the system going to be tested thoroughly? Who is testing t?

Question 6

what are the main impacts of it systems on replacement/integration with current systems in organisations?

Answer 6

• will it work with the existing system?
• what about existing data? (E.g. customer records)
• productivity, how does a system help a business meet its goals more efficiently?
• automation-reduce ‘human error’

Question 7

what are the main impacts of it systems on working practices in organisations?

Answer 7

Staff culture-how will staff accept the new IT system?

Staff skillsets-does the level of technical and support expertise required change?

Question 8

what are the main impacts of it systems on security in organisations?

Answer 8

• compliance with legislations

- public relations risk of data breaches