features of online services

Question 1

Features of all online services

Answer 1

• 24/7 access

- available on a wide range of devices

Question 2

Features of retail online services

Answer 2

• wide range of compeition to choose from
• saves transport time and costs
• Better targeted marketing can be performed online
• products and services may not be rgulated
• may result in nuisance emails and texts

Question 3

Features of financial online services

Answer 3

• can manage finances from home
• reduces the need for visiting finncial institutions to conduct business, resulting inrediced travel times and costs
• Not all services may be genuine
• Potential for unathorised access through security breaches and social engineering

Question 4

Features of education and training online services

Answer 4

• Can learn in your own time
• Access to a wider range of courses than those taught in the local area
• Need to make sure the course is properly accreditied
• Lacking of sructure may impede learning

Question 5

Features of news and information online services

Answer 5

• provides the most up to date information possible
• Helps to plan travel and events to avoid traffic, bad weather, etc.
• can be personalised-eg topics
• Need to check for the reliability for the provider
• Information can be biased/given too fast-eg drone couple

Question 6

Features of entertainment and leisure online services

Answer 6

• access to a wide range of muisc, TV and films for low subscription cost.
• can play games with people all around the world
• safety locks may be needed to protect children from unsuitable content

Question 7

Features of productivity online services

Answer 7

• accessible anywhere with an internet connection and on most connected devices
• supports collaborative working sharing information and communication
• potential for the loss of ‘human touch’ by using technology to communicate and plan in isolation

Question 8

Features of booking systems online services

Answer 8

• no need to travel to make booking
• fewer admin staff needed to take bookings
• avoids having to wait in a telephone queue
• may disadvantage those without internet access.